She returned my call within an hour. Have you taken the Kay Jewelers customer satisfaction survey yet? Add hot items to your cart and make use of Save $50 On KAY Jewelers Any Order. Top of the Page, What is your policy regarding the gold supply chain? KAY at Your Service. I customized a wedding band for my fianc and it was a mess. We will repair or replace your mounting without charge if any defects are found during this period. Really on a Sunday? TargetCW. Totally understandable. Kay.com will not accept the return of merchandise picked up at the store. Ordered online and I received my order and everything was absolutely fine. I get I didnt buy the warranty, but it shouldnt have broken in such a short period Kay Jewelers needs to revise their gift return policy. .main-header .primary-navigation ul li.nav-link.active .desktop-nav-link a:hover, Kay Jewelers Lab-Created Diamonds Review - What You Should Know Chat support people have zero idea what they are doing. I also got an insane deal, it was just over $300 for a 14k white gold ring with 1/4 carat diamond. Top of the Page, What is Kay Jewelers return and refund policy? .main-header .primary-navigation ul li.nav-link.active { Kay Jewelers is a multinational company founded on August 14, 1910 by Henry Shaw with its headquarters located at Akron, Ohio, U.S.. Kay Jewelers currently employs approximately 13,901 people and has the following subsidiaries: Subsidiary. Ashley ordered my custom piece and Im so excited and looking forward to meeting her in person! Your order will be shipped from kay.com to the Kay store of your choice. Top of the Page, If I want to mail a payment , what address should I send it to? I don't want to write this same paragraph over and over), My visit to Kay Jewelers in Fleming Island today was amazing and Unbelievable. Don't hesitate to place an order now. Kay Jewelers Credit Card Customer Service Number That was not going to fly. I recommend that you find a different jewelry if you want it repair right and if you want the ring returned back to you. When I ordered my 2nd custom band, I received an email including pictures of my supposed wedding set Share your photos and videos with others to prove the truth of your words. Wedding, Engagement & Fashion Jewelry - Billings, MT - Kay Kay Jewelers Corporate Office Headquarters What is the difference between natural and lab-created stones? MORE+, Save up to 10% OFF on KAY Jewelers items. Do all rings come in the same size or are there different sizes available? On May 28, 2022 Took to Broestl & Wallis the one ring that was damaged was appraised at $1800 if the diamond was in it and the Ring is ABSOLUTELY repairable contrary to what I was told from the store/repair. Trade-Ins of in-store and online purchases are accepted at any Kay Jewelers location. 2020 for repair. If you want to save big on your KAY Jewelers purchases in the future, you can go through this part for some inspiration. It was a great relief to have it arrive so soon. If for any reason you are not satisfied with your purchase, you may return it within 60 days to any Kay Jewelers or kay.com. I walked inside kay Jewelers inside First Colony Mall in Sugar Land Texas , The assistant manager is discriminating people by the way they look. Be Blessed and Take my advice Please. I am only giving one star since you have to give a star to do the review. Kay Jewelers has a consumer rating of 1.59 stars from 29 reviews indicating that most customers are generally dissatisfied with their purchases. In the pictures attached you can see screen shots of the sale price on 11/24/2022 and the last one shows my emailed receipt of the purchase price. Strength in coaching and producing an environment where customer service and surpassing standards is at the . Consumers complaining about Kay Jewelers most frequently mention customer service problems.Kay Jewelers ranks 142nd among Engagement Rings sites. Your order will be shipped from Kay.com to the KAY Jewelers store of your choice. Kay Jewelers in Newburgh, NY - Clothing Accessories - Other by Yellow . We received a bill charging us all of the incurred interest. (Trade-ins are not accepted at kay.com.) As it was a custom design using parts from other rings they sell, they informed me it would take 2-3 weeks to be finished. Here, KAY Jewelers is offering you $25 OFF on all their products. min-height: auto!important; NOTHING LIKE HAVING MY LIFETIME WARRANTY.. she was so patient and understanding. I feel very misled and ripped off ! If you have a payment history and your account is in good standing, you may be . The Extended Service Plan furnishes labor and parts necessary to maintain your merchandise in usable and wearable condition provided such service is necessitated by merchandise worn during normal conditions. Her and another woman were asking very personal questions as if they were investigating us and even went as far as to ask my boyfriend for his social security number. Found great customer service from Dustin and Xochitl and got a great deal. The company provides customers who purchase and own their jewelry a number of services, and by purchasing an extended service plan, these customers can take advantage of the jewelers' services for the life of the product. It's a wedding band. If you do not see your ring size listed for a ring you like, please visit the KAY Jewelers store nearest you to determine if a ring can be ordered in your size. Cancelled order and full refund because it was within a half hour of purchase. Kay Jewelers Credit Card Login, Number & Bill Payment [2023] Copyright 2022 Consumers Unified LLC. Personalization services: MORE+, Buy now! Return and Exchange PolicyIf for any reason you are not completely satisfied with your purchase, we will gladly accept your return or exchange for 60 days from the date of purchase. I have the jewelry/gold repair guarantee that was paid for when I purchased my ring. when you purchase a product that is clicked through one of the outbound Kay Jewelers Credit Card Payment Address ConsumerAffairs is not a government agency. I was never informed that the diamond and plain diamond band I wanted that they ordered for me was custom. * Watches must be in original condition (unworn and unaltered) and accompanied by the original packaging, instructions and warranty documents. I put my ring in bleach and ruined it. No need to wait for every minute to receive phone call from delivery partner. I am currently a very dissatisfied customer. Lab-created stones are formed in a controlled environment whereas natural gemstones are formed by mother nature's natural processes. } I called the store and asked for a district manager and they gave me a wrong number. They had it sent back and returned on December 29th. Website: Kay Jewelers Website Kay Jewelers Customer Service Hours. I have had the pleasure of wearing exquisite jewelry from Kay Jewelers for many years - from the necklace my parents gifted me for my sweet sixteen, the diamond ring I wore on my big day, and the wedding ring I proudly wore on my wedding day. Kay is a jewelry company owned by Signet Jewelers that was founded in 1916, and the company is headquartered in Fairlawn, Ohio. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. 2023 ForLocations.com All rights reserved. You will receive an email (and text message if selected at checkout) advising you when your order is shipped and another email when your order is ready for pick up. Both gifts from my husband were purchased at this store and I had the receipt. If you are having a problem placing your online order, have questions about your merchandise, or need assistance with something not listed above please call us at: (800) 527-8029 during the below hours: a { Kay lets customers design their own rings so they can ensure their wedding or engagement rings are unique. How can we enhance your Kay experience today? You just need to follow some tips to get $25 off select merchandise. Contact information is as follows: Here, KAY Jewelers is offering you $25 OFF on all their products. #greatcause. Excellent Service. Please try again. When will my credit card be charged for my in-store pick up? Color gemstone jewelry is not eligible for trade-in. Was worried about all the negative reviews but I had a great experience with kay from ordering to shipping and beyond when ups left the package three doors down at my neighbors houseluckily I went on a treasure hunt after ups said it was delivered and found it..But even when I called Kay thinking it was not delivered. Kay Jewelers competes in Retail industry. MORE+, KAY Jewelers is offering Extra 10% Off Site-wide to reward consumers. This complaint was posted by a verified customer. Unfortunately, there are quite a few good reviews about the company's support service. Shortcut: Press 1, then press 1, the press 0 twice. In order to start the call, please close this box and then unblock your mic in your browser settings. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. KAY Jewelers Customer Service Phone Number (855) 703-4522 & Emails I requested a replacement, but an exact replacement could not be located, so I asked if I could replace mine with another diamond bracelet from their store and pay the difference. a:hover { Boy did he make it up to me with a beautiful 3 ctw diamond wedding set!!!! I bought 2 rings from kay. monetization. Recently my boyfriend lost his mother and inherited her belongings. I dropped off my ring to get resized and was told that it would be ready in 2 weeks, couple days before the 2 weeks I got a call that my ring got lost in the mail. Enter Street Address, City, State or Zip Code. See below for other approximate conversions.3MM is approximately 1/8 inch6MM is approximately 1/4 inch13MM is approximately 1/2 inch19MM is approximately 3/4 inch25MM is approximately 1 inch50MM is approximately 2 inches75MM is approximately 3 inches The icing on the cake was a beautiful engagement ring from Kay Jewelers, which Josh custom-designed. They told me the entire ring should be cashed out because it was unrepairable. Chatting with Kay Jewelers Customer Service. What address can I use? Please see our return/exchange policy AffirmLearn More This is the 2nd employee they have let go that was a wonderful representative. Visit Kay to find your dream ring today. Learn more Program Overview | Kay Jewelers Gold Exchange The diamond in my ring fell out on May 7. The opportunity to save $25 OFF is not common. Immediately after ordering, I realized my phone auto-corrected the address to her address but my state and zip. Yes, special order items are able to be returned. Kay Jewelers does not raise credit limits automatically as a matter of policy. Very disappointed with kay, bought a man watch and the band was to small. - did not follow up. How will I know when my order is ready for pick up at my KAY Jewelers store? Go ahead. When you purchase a ring on Kay.com, you will be shown the size (or sizes) in which the ring is available. Their price was far better than the price of a local shop in Leesburg and they recommended a better setting. Every time I find an good customer service representative at Kay Jewelers they seem to let them go. I never heard back. To talk to Kay Jewelers employees to not make people feel uncomfortable and to not pressure people to buy right away. A special ordered item is created upon request. We always have a deal, from KAY Outlet Values to Clearance Jewelry and Retired Styles, you are sure to get a bang for your buck at KAY Outlet. We let the people know we were just taking a look around, we were not looking for anything specific. I called them and they told me that they had found and it would take another week to be ready for pick up. They said my return window (30 days) was closed even though my ring wasnt delivered until 31 days after I ordered it. It can take up to ten days for this service. See reviews below to learn more or submit your own review. She lives out of state so I ordered online in her name and shipped it to her. Sonya took the time to contact several Kay's to try nd track the band down. Credit & Financing. Your order will be shipped from Kayoutlet.com to the KAY Outlet store of your choice. Monday to Friday: 7 AM 1 AM ET. I am very good at My wedding band lost a diamond two years ago, it took over seven months to get back due to Covid. .left-navigation .nav-link a:hover, Top of the Page, How will I know when my order is ready for pick up at my Kay Jewelers store?