You will receive a full refund if you request the cancellation 48 hours before the pick-up time. Please read the following to know what is included/excluded in our coverage offers. We continually control the activity on and usage of our website and any abnormal activity on our site deemed as suspicious will result in access being denied. We landed at Denver Airport and the rental company refused to give us any car even though they had plenty of vehicles for customers that did not book through Wisecar. The permit you may need depends on which country youre visitingand how long youre staying. All cancellations outside of the aforementioned timeframes will not be refunded. Subscribe! It is entirely up to the Car Rental Company whether they decide to do so or not. The deals that we offer are inclusive of any fees and taxes, however, some of them don't include any insurance.In this case, you can choose another package which already includes insurance (but is more expensive) or provide proof of your own coverage at the pick-up.Regards,Rachel from Wisecars. If you do not return the car with a full tank of fuel, you may be charged a refuelling fee and for the missing fuel at an inflated rate. All related documentation must be kept if an insurance claim is submitted. Wisecars will inform the complaint submitter on how to proceed if needed. Wisecars customer support is available 24/7. Please note, making a new booking may result in the change of the Car Rental Company. In the event the car is dropped off unreasonably dirty, as determined solely by the Car Rental Company, the Car Rental Company may charge you for special cleaning fees. In the event of a breakdown or an accident, you must contact the Car Rental Company immediately for instructions and assistance. The policy relating to the age of the renter and any additional drivers and the minimum driving experience they hold is determined by the Car Rental Companies at their sole discretion, and according to the legal restrictions applicable in the relevant country. No way has this company got 4.5stars. What's Wisecars' cancellation policy? The Car Rental Company reserves the right to refuse to rent a car to any customer who fails to arrive on time and does not have the necessary documentation and a credit card with enough funds. You can also find this information on the confirmation voucher. Fill in your personal information and state what you wish to cancel or amend. Re: Wisecars car rentals. Wisecars | Better Business Bureau Profile On collection, your rental car will have a certain amount of fuel, which will be marked on your Car Rental Agreement; return it with the same amount of fuel as you collected it with. A fair fuel policy means that you return the car with the same amount of fuel you picked it up with. I will give you a five star rating. damages/accidents occurred due to a violation of local traffic rules; any persons are found to be driving under the influence of alcohol/drugs, wilfully causing damage, off-road driving and driving in a careless and negligent manner; any third party involved refuses the settlement of the claim. Claims will be reviewed and a decision will be made within 28 calendar days from the date the claims were received. You will receive a full refund if you request the cancellation 48 hours before the pick-up time. In addition, most Car Rental Companies also require that the renter and any additional drivers have at least 12 months of driving experience. Click on Menu "Subscriptions". They were cheap but the quality of the car was the worst I have ever seen on a used car. If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel with a refund until 2 hours before the pick-up time and receive a refund minus the amount paid for . Please make sure you return the vehicle to the same rental company from which you collected it. They may be needed if you wish to make a claim. If additional information is required, the process may be extended for another 28 calendar days. The policy relating to the age of the renter and any additional drivers and the minimum driving experience they hold is determined by the Car Rental Companies at their sole discretion, and according to the legal restrictions applicable in the relevant country. I refused to pay and they refused to refund me my $535 back. Please note, in most cases Car Rental Companies will reserve a security deposit even if you purchase one of our Excess Protection products. Read Customer Service Reviews of www.wisecars.com - Trustpilot Wisecars Reviews This excludes any changes to the booking which result in the change of the price of the booking, such as changing the duration of the rental period or the rental cars class, or the Car Rental Company changing its rates following the original booking. Wisecars (collectively we, our, and us) is an international vehicle rental broker. @ Vicpak. Please note, we only delete personal data on the request of the individual. If this is the case, it will be clearly stated on your voucher. If you do not contact Wisecars and do not provide any documents or evidence within the time specified, the case will not be considered. One of our helpful agents will be in contact with you to address the request. a cancellation is made less than 48 or 24 hours before the starting date of the rental period (depending on the Car Rental Company); you do not have a valid driving license that is accepted by the Car Rental Company; you cannot present an accepted credit card for the security deposit. If you do not bring it back with a full tank, you may be charged a refuelling charge plus an inflated cost for the missing fuel. I see you have a running history of not reading terms and conditions of car rental places then yelling they are thieves because they charged you a fee you agreed to if you canceled your car rental. After checking your reservation, I can see that you chose the ''basic'' package, which does not include insurance. rtkelsek (4612) 5 csillag 5310 db 4 csillag 905 db 3 csillag 188 db 2 csillag 81 db 1 csillag 1126 db. Mr. Mateusz. wish to cancel your booking but do not tell us until your rental is due to start; fail to pick up the car at the arranged date and time; fail to provide the documentation that is required to pick up the car; fail to provide a credit card in the main driver's name with enough funds to cover the deposit. Hello!Thank you for sharing your feedback with us!We're glad you're satisfied with our customer service.Have a nice day!Kind regards,Rachel from Wisecars. Email Protect your account with two-step authentication I compared against atleast 10 websites, agencies and directly car companies too but no one was able to match the price that Wisecars offered. In the majority of cases, our rentals include the following: Collision Damage Waiver (CDW), Theft Protection (TP), local taxes and location fees, airport surcharges, road fees and unlimited kilometers. With Wisecars Cancellation Protection, the cancellation time frame will be extended to 2 hours before your pick-up time. In such circumstances, we will cancel your booking with no liability whatsoever. If there are any outstanding charges or you accept any of the supplier's extras, they will charge you in local currency. a cancellation is made less than 48 or 24 hours before the starting date of the rental period (depending on the Car Rental Company); you do not have a valid driving license that is accepted by the Car Rental Company; you cannot present an acceptable credit card for the security deposit. Your signature on any rental agreement is definite proof of the acceptance of the services and terms imposed by the Car Rental Company and to the respective laws of the country in which the rental will take place. We reserve the right to cancel your booking in the event we have reasonable grounds to believe it is fraudulent. Read Customer Service Reviews of www.wisecars.com - Trustpilot All this experience and expertise is aimed to ensure you get the best experience. Depending on the Car Rental Company, you can cancel your booking up to 48 or 24 hours before the starting date of your rental period. If you want to change your drop-off time after you have already picked up the car, you will need to contact the car rental company directly. Service 36 Value 36 Shipping 18 Returns 26 Quality 30 Please note, Terms and Conditions vary per Car Rental Company but these will be clearly communicated during the booking process. I attempted to rent a car from them for a few days for $535. Wisecars Reviews | Read Customer Service Reviews of www.wisecars.com Do not cancel your booking with the Car Rental Company directly as additional fees may apply. If not, you will need to purchase the cover at the car rental company counter. Trustpilot is assessing this review in accordance with our flagging process. User access to all or part of this website may be terminated or suspended at any time, without notice and for any reason. Only persons listed as drivers on the Car Rental Agreement can drive the car. If you require additional drivers, please include them in your booking request. Only the main driver is allowed to drive the rental vehicle, but any number of additional drivers can be added to your booking. In case of technical problems with the vehicle, you must inform the Car Rental Company immediately. At Wisecars, we aim to work only with partners who offer you a fair fuel policy so that you will get the best deal with no unpleasant surprises. We will pass along the kind words to Maryna.Have a nice day!Kind regards,Rachel from Wisecars. On collection, your rental car will have a certain amount of fuel, which will be marked on your Car Rental Agreement; return it with the same amount of fuel as you collected it with. If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel with a refund until 2 hours before the pick-up time and receive a refund minus the amount paid for the products. In case of technical problems with the vehicle, you must inform the Car Rental Company immediately. Lorem ipsum dolor sit amet, consectetur adipiscing elit. Powered by, https://www.wisecars.com/en-gb/faq#contactSection. This includes any event that is beyond the reasonable control of the party in question such as acts of God, riot, war, malicious acts of damage, fires, or natural disasters such as extreme weather conditions or electricity supply failure. You can also extend the free cancellation time frame by purchasing our Cancellation Protection. If you choose to pay for the service using a credit card, your credit card details are not stored by us. Create a ticket support@wisecars.com (646) 813-0129 +44 20 4571 5774 +33 1 78 96 87 13 +39 049 784 7864 (646) 813-0129 +34 932 71 68 06 +48 12 211 32 51 United States of America 405 El Camino Real, Box 606 Menlo Park, CA 94025 Dear Gustavo,Thank you for sharing your booking experience with us!We hope your rental goes as smoothly.Have a nice day!Kind regards,Rachel from Wisecars. Complaints related to the car rental companies' responsibilities should be addressed directly to the car rental companies. These Terms of Service, together with our Privacy Policy and Cookie Policy, constitute our agreement with the user (collectively you and your) of the services we provide in mediating car rental. If you haven't started your trip yet, you can change your drop-off time by amending your booking. We cannot be held responsible for rentals rejected if a voucher or rental details are not presented. Wisecars does not store credit card details. You are given the car with a full tank of fuel and asked to bring it back with a full tank of fuel. Wisecars does not own or operate any Car Rental Companies. Trustindex ltal hitelestve. Expired or provisional licences will not be accepted. If your plans change in advance, you can bring your pick-up time forward by amending your booking. Terms of Service - Wisecars antes do nicio da locao - Traduo em ingls - exemplos portugus Wisecars will process your cancellation refunds in 7 days. Please note, Wisecars Protection Package does not cover damages to the clutch, upholstery or any towing fees. Wisecars does not own any physical locations or offices. The rental period can be extended by either arranging it with the Car Rental Company or making a new booking via Wisecars. The Wisecars website contains images from izmo, Inc.: Automotive Images, Copyright [2000 current year] izmo, Inc. All Rights Reserved. Wisecars tipFollow these simple rules and you will end up paying only for the fuel that you have used. If you cannot take them with you when you go to pick up the car, you need to take them back to the counter later on and add them as additional drivers. Should you find any discrepancies between the summary of the Car Rental Transaction specified in the voucher and those specified in the Car Rental Agreement, you are requested to notify us of this as promptly as possible and before signing the Car Rental Agreement. Wisecars car rentals - Bargain Travel Forum - Tripadvisor So far I have found the experience of renting a car on this site to be very easy. If you discover any discrepancies in the summary of the Car Rental Transaction contained in the voucher, please inform us of this as soon as possible. If you choose this option, you pay for the fuel at the pick-up time and return the car as empty as possible. Cancellation Protection can be purchased only at the time of booking and is not refundable. Wisecars Car Rental Deals | Skyscanner The Wisecars website contains images from izmo, Inc.: Automotive Images, Copyright [2000 current year] izmo, Inc. All Rights Reserved. Please note, due to fluctuating foreign exchange rates and other possible banking charges, Wisecars cannot be held responsible for any difference in the amount displayed on the webpage and amount paid for the reservation. Email Protect your account with two-step authentication Send code Any unauthorised use, reproduction, distribution, recording or modification of these images is strictly prohibited. Never ever use Wisecars. Minimum age requirements on larger cars may also be higher at some locations. Should you decide to purchase coverage directly from the Car Rental Company, we recommend that you check before or upon picking up the car what are the exclusions to the coverage included in the Car Rental Transaction. Wisecars allows customers to manage all their bookings conveniently in the self-service environment under Wisecars English (CA) arrow_drop_down Deutsch English (CA) English (GB) English (US) Espaol (ES) Espaol (MX) Franais Italiano Nederlands Polski Portugus (BR) Portugus (PT) p Make a booking add_circle_outline USD arrow . Wisecars has the right not to process complaints sent later than 28 calendar days after the drop-off date. The Wisecars voucher must be presented to the Car Rental Company when picking up your rental vehicle. In all these cases, you will receive no refund of the money you have paid. Claims will be reviewed and a decision will be made within 28 calendar days from the date the claims were received. When you rent a car, you will usually need deductiblecoverage. If your flight is delayed or cancelled, please call our customer support team or the car rental company as soon as possible. Car Rental Company coverages usually do not cover damages to the tires, car glass and undercarriage, neither costs for the loss of car keys. your cars pick-up and drop-off documents which clearly show the new damage subject to the charge by the Car Rental Company; photo evidence showing the damage to the car; proof of the repair costs from the Car Rental Company; evidence of payments deducted from your payment card by the Car Rental Company; the Car Rental Companys accident report form; your bank account details, including account holder's full name, the account number/IBAN, banks name and postal address, SWIFT code or any other coordinates necessary for international bank transfers (if you provide incorrect bank details, a fee of EUR 25 will be deducted from the compensation for each repeated bank transfer made before the correct bank details are received). The customer service I talked to is quite helpful, knowledgeable, courtesy and professional. When you return your car, the car rental company will check it, and charge you for any damages. If no further information is required, your claim will be sent to our refunds department and the refund will be made within 28 calendar days. All bookings include free cancellation up to 48 hours before the pick-up time. In peak periods this may not be achievable. I booked a rental car in Germany and had a flight get delayed that was going to make me late. Every panel was scratched or damaged and that was better than the first car they offered me.It had previously been in an accident visible from the door denting.Fox rental Staff in Orlando office were unfriendly and said wise cars insurance was a waste of time and I ended up paying hundreds of pounds more in insurance to get full cover. In the case where we have no alternative provider, you will be notified, the booking will be cancelled, and the advance payment returned. Wisecars will inform the complaint submitter on how to proceed if needed. Keep copies of all relevant documentation you are asked to complete. Excess Protection also covers damages that are usually excluded from Collision Damage Waiver which is offered by the Car Rental Companies. We recommend that you keep a copy of the Car Rental Agreement and any other document related to the Car Rental Transaction, including documents pertaining to the drop-off of the car, in case of a future inquiry related to the Car Rental Agreement signed by you. If your additional driver is under 30 or over 65, please check your car's terms and conditions. They helped me with the situation and I therefore went ahead to rent another car through Wisecars. Minimum age requirements on larger cars may also be higher at some locations. Different car rental companies have different requirements, so please make sure you check the suppliers terms and conditions prior to collection. Wisecars Car Rental Comparison on the App Store We will let you know whether an additional fee will apply when you confirm your pick-up and drop-off time in your booking request. Fees may apply for additional drivers, payable at the car rental counter (unless specified otherwise on the Wisecars voucher). Cancellations Dealers may cancel a WiseCARE contract by downloading and completing the cancellation form, obtaining the customer's signature, and submitting the final form to Wise F&I via email, fax, or mail. All related documentation must be kept if an insurance claim is submitted. Please note, all Deductible Protection Products become invalid and no refund will be made when: In some cases, if you follow the Car Rental Companys instructions and they determine that you are not responsible for the damage that occurred to the vehicle, the deductiblefees might be returned to you directly by the Car Rental Company and you do not need to claim a refund from Wisecars. At the end of the rental period, you must return the vehicle undamaged and in a clean condition to the correct location and at the agreed time. We aim to resolve your complaint straightaway and we will confirm our resolution or continuing investigation within 3 business days of receiving your complaint. Wisecars does not own any physical locations or offices. Both policies will be either: The type of cover that your rental car will have will depend on the car rental company and your pick-up location. Wisecars believes in protecting your privacy. Wisecars does not take responsibility for partners response times. You can share your code in your MyWisecars self-service account via email, Whatsapp, Facebook, or just by copying the code. Keep copies of all relevant documentation you are asked to complete. 2023 Wisecars. Read more from https://www.wisecars.com/en-us/reviews. The main issue with that is that the price of the fuel they provide at the counter is hugely inflated and you will pay more for fuel at the counter than you would at the pumps. I am looking at a deal on Wisecars.com and it's significantly cheaper than what I've been seeing. If you have opened the link with your friend's referral code and logged in to your MyWisecars self-service account, you will receive 15 USD immediately. Please note, the Car Rental Company is not obligated to wait for your arrival, and if you fail to arrive at the pick-up station at the time indicated in the voucher, it may constitute a No-Show on your part. Some Cookies are strictly necessary for the website to function correctly and others are there to improve our websites efficiency and the user experience. Usually, you can cancel your booking up to 48 or 24 hours before the pick-up. Wisecars Protection Package ensures that you are protected should anything go wrong. Fees may apply for additional drivers, payable at the car rental counter (unless specified otherwise on the Wisecars voucher). Renting a car and want to make sure you know how car rental works? Please note, if the car is delivered to you outside the pick-up station's operating hours or is dropped off by you outside the drop-off station's operating hours, you will be charged an additional fee for this service in accordance with the rate indicated in the voucher. Excess Protection covers up to USD 1000 of your excess. We may provide statistics about our customers, sales and booking patterns and related information to third parties but in such cases, this information will not contain personally identifiable information. If you have shared your own referral code at least once, you will get 1% back on your own booking value after you have returned your rental vehicle. The automotive images contained herein are owned by izmo, Inc. and are protected under United States and international copyright law. In such circumstances, we will cancel your booking with no liability whatsoever. Manage Bookings Online - Wisecars - Wisecars you can cancel your booking up to 2 hours before your pick-up time with a refund excluding the value of the Wisecars Protection Package; you are entitled to an exemption from deductible fees in case of car theft or damage to the rental car; your deductible is covered up to USD 250 in case of an accident, damage to tires or glass, or loss of keys. In that case, please contact your bank for additional details. If you have already provided us with your flight details, the car rental company will be able to track your flight. The rental period can be extended by either arranging it with the Car Rental Company or making a new booking via Wisecars. If additional information is required, the process may be extended for another 28 calendar days. ago Wisecars Related Coupons and Deals Code Up to 50% Off Booking Get code 09908 View more coupons for Auto Europe Car rental terms are based on the offers and differ from one another - please make sure you've read the terms and conditions. If you do not reply within 15 calendar days to any of Wisecars emails, the case will automatically be closed without any resolution and/or compensation. The Wisecars voucher must be presented to the Car Rental Company when picking up your rental vehicle. I read other reviews from this company after this had happened and that is a common . There are too much additional insurances taxes etc. We clearly highlight car and van hire options with Wisecars that have free cancellation. If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel with a refund until 2 hours before the pick-up time and receive a refund minus the amount paid for . If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel with a refund until 2 hours before the pick-up time and receive a refund minus the amount paid for . I'M TRULY IMPRESSED. If you have any questions, please feel free to contact us. Wisecars car rentals - Bargain Travel Forum - Tripadvisor Moreover, check what sort of specific documents thecar rental companymight require in the voucher or in. By using our website, we assume you agree to our, Bring a copy of the voucher as well as a full physical driver's license and a credit card, all in the main driver's name to the rental desk. You will receive a full refund if you request the cancellation 48 hours before the pick-up time. If you are involved in an accident, the local police and the Car Rental Company must be contacted. Please note that the car rental contract at the offered price will not be concluded until your booking has been confirmed and the necessary payment received. You can usually pick up your car an hour early, but you will have to acknowledge that it might not be ready before your arranged pick-up time. Please note, under no circumstances is the fuel included in the rental price. Information about insurance will be stated in the cars terms and conditions that are made available to you on Wisecarss website while booking the vehicle. We do not delete personal data on the request of a third party. Any unauthorised use, reproduction, distribution, recording or modification of these images is strictly prohibited. These Terms of Service, together with our Privacy Policy and Cookie Policy, constitute our agreement with the user (collectively you and your) of the services we provide in mediating car rental. Please read carefully the summary of the Car Rental Transaction detailed in the voucher. We may provide statistics about our customers, sales and booking patterns and related information to third parties but in such cases, this information will not contain personally identifiable information. I'm very sorry to hear the car rental did not meet your expectations.If you receive a vehicle that is in bad condition, you must contact the car rental company immediately to change it. The use of our website signifies your acceptance of these Terms of Service. Please note, the Car Rental Company is not obligated to wait for your arrival, and if you fail to arrive at the pick-up station at the time indicated in the voucher, it may constitute a No-Show on your part. If you are late for your pick-up, you could lose your car. Verification can help ensure real people write reviews about real companies. You will receive a full refund if you request the cancellation 48 hours before the pick-up time. If the customer wishes to drop off the car earlier than stated in the voucher or the rental details, Wisecars will not refund any amount for the unused days. To claim one of our Excess Protection products, you will need: Only when all the above mentioned documents are presented and severe negligence is excluded, a refund will be processed. If you do not bring it back with a full tank, you may be charged a refuelling charge plus an inflated cost for the missing fuel. Use small print to hide from truth. Please note, it is your responsibility to provide all the above-mentioned documents. However, this is not true. My invoice said"NOTHING more to pay" but they state somewhere is says I'm not insured. Amendments and changes Amendments can only be made up to 48 hours before the pick-up time. If you have any questions, please feel free to contact us. All persons driving the vehicle must be in possession of their driving license at all times. I wasn't sure about the documentation needed to collect hire car from rental company, but rep at Wisecars answered my queries very promptly. Wisecars does not own or operate any Car Rental Companies. Please note, if an accident is caused by your negligence or in any other circumstances in which the insurance coverage of the insurer is excluded, you shall be responsible for all the damages incurred to the Car Rental Company. Get our top coupon codes directly to your inbox. Additional fees can apply with certain Car Rental Companies and in certain countries for drivers aged under 25 years or over 65 years.