Your email address will not be published. ), Do Lutron Caseta Switches Work With Philips Hue Bulbs? User profile for user: The app will immediately begin searching for a Hue sync box. Other work around is dump appletv and go nvidia shield tv it doesnt sync proper colors with Dolby vision but it puts up some color but it overall works smoother with sync box and you can turn Dolby vision on and off easily, Sep 26, 2020 8:22 AM in response to ShYnNoK. The Hue Sync app is a way for Philips Hue smart lighting users to get a little more out of their systems. Your Hue lights can now sync to those while the signal is passed through to your TV. Yes but lights won't sync, *Connected to port 2 or 4 on phillips Hue? Philips Hue Sync - Apps on Google Play Simply delete this folder and the app should repair itself. Theres another problem that has to do with how you set up your Hue Sync Box. I cant think of any big issues. I found that many users have connection issues with their Hue Bridge. Some users report problems with how the Hue Sync box connects to HDMI and Wi-Fi. *Dolby Vision Enhanced Compability turned on (Hue Box)? Vodafone TG3442DE), Now allows for HDR10+ content when the Hue sync boxs HDMI cable is on the second output of an AV receiver, Further increased the reliability of communication to the Hue Bridge, Improved the Hue sync boxs ability to detect black bars on screen, enhancing generated light scripts, Introduced native support for Harmony remotes, Introduced a Wi-Fi status screen in the Hue Sync mobile app, Changed the default Hue sync box name to Sync Box, Changed the LED indicators behavior while lights are dimmed, In cases of multiple Wi-Fi access points, the Hue sync box will now connect to the strongest access point, Added support for the Play gradient lightstrip, Added support for Dolby Vision and HDR10+ content, Added support for voice control with Amazon Alexa, the Google Assistant, and Siri Shortcuts, Added support for infrared (IR) remote controls, Updated Hue Bridge discovery for certain networks, Improved light experience for multiple lights around the TV screen, Improved light experience for Music mode for music playing on low volume, Improved compatibility with several routers (e.g. Use up to 4 of your favourite HDMI-connected media devices to get your full-room light effects, making your console gaming content or TV more captivating and vivid. All you need to do is rollback the version of the Hue Sync app you are using. Thick walls in old houses can also make getting a WiFi signal impossible in one corner of your home. The Hue Sync app has connection issues that seem to revolve around how the app stores data during updates. They work greatmost of the time. After downloading the app on your devices and creating a new entertainment area, youll need to connect it to your computer. Can Philips Hue Control Other Bulbs or Normal Lights. Now you should ensure that your Philips Hue Sync Box is your main hub for HDMI devices. Philips Hue White vs White Ambiance (Difference and Price Comparison), Philips Hue Bridge 1 vs 2 (What Is The Difference Between them? You must feel desperate at this time. All rights reserved. Apple TV 4K, Hue Play HDMI Sync Box | Philips Hue US In addition to the software solution, Philips also offers a physical box that takes the frustration of connecting and syncing your devices to the lights out of the equation. You can uninstall the current version and reinstall the previous version if the Hue sync app on windows constantly disconnecting from the Hue bridge. Im looking to get into Hue lighting for the first time to go with my PS5. 3- When I turn on the option on the Hue Sync app under advanced settings "Dolby Vision Enhanced Compatibility", the lights go back into syncing with the image but the TV doesn't recognize Dolby Vision anymore. Download the Hue Sync mobile app from the App Store or Google Play Store. It works like this: First you need to have Hue lighting and a Hue bridge setup in your home. Is this normal? Improved the Hue sync box's ability to detect black bars on screen, enhancing generated light scripts Various CEC improvements August 20, 2020 Software version 1.5.3 Introduced native support for Harmony remotes Introduced a Wi-Fi status screen in the Hue Sync mobile app Improved letterboxing detection Improved automatic updates Then the Hue Sync App you reinstalled will behave like a first-time setup to repopulate its own data files. All Rights Reserved. Apple disclaims any and all liability for the acts, Few companies will be willing to gamble on new products, especially for technical products, which means that many unpredictable problems will occur. I am surprised that no one noticed this issue Aug 25, 2020 11:19 PM in response to ShYnNoK, Had the same problem with my Appletv 4K and phillips hdmi sync box. From both Apple TV to Hue Sync and Hue Sync to TV, *Dolby Vision Formats available on Apple TV Video Format settings: 1080p (all frequencies), Dolby Vision 4k (30hz, 25hz, 24hz). Any help appreciated. Related Reading: Is Philips Hue Z-Wave or Zigbee? Not when Dolby Vision is showing on TV or selected as default option on Apple TV, *Dolby Vision works when 4k HDR is on with match content or at any Dolby Vision format? This website uses the TMDb API but is not endorsed or certified by TMDb. Buy in India Philips Hue Play HDMI Sync Box - Tanotis When that happens, the Hue Sync connection becomes impaired, which prevents the lights from functioning properly or even working at all. Why cant we view Dolby Vision content when using the Denon receiver? Now you can try to downgrade back to the previous version. It has a power port (and an included power supply) along with four HDMI ports that are designed to accommodate . So, it would seem I'm the only one having this issue. Some users report problems with how the Hue Sync box connects to HDMI and Wi-Fi. But you can rollback the version if you dont want to wait. But the moment that it turns the settings to Dolby Vision, the Hue Lights Sync stops syncing. Philips Hue Play HDMI Sync Box Black 555227 - Best Buy Both of these issues can be fixed with these quick tips and tricks. Dolby Vision not working - From apple tv - Apple Community Apple TV 4K only sends the standard 4K, in setup 4K dolby vision isnt an option. Turn off Dolby vision when using sync box works. After connecting everything correctly and even detecting the Philips Hue Bridge properly, I'm prompted to create an "entertainment space/room". Many companies constantly updating and improving their App, making App more complicated to use, especially for the Hue sync App. Press and hold the BIND button (located on the left side of the console) and the EJECT button (located on the front of the console), and then press the Xbox button on the console. Honestly considering a return. No response from them. Manage Settings The Hue Sync app and Hue Sync Box physical device use advanced computing to create a light show right in your home. Apple may provide or recommend responses as a possible solution based on the information Sonos Arc, Apple TV 4K and Dolby Atmos/Vision Setup. Connect it to your TV and HDMI-connected devices to. Philips Hue Play Sync Box HDMI Signal Issues [UPDATE: Fix in - YouTube Sometimes goes off unexpectedly then has to be synced again. Find helpful customer reviews and review ratings for Philips Hue Play HDMI Sync Box to Sync Hue Colored Lights With Music, Movies, and More, HDMI 4K Splitter, 4 HDMI In 1 Out, . Downgrade Back to Previous Hue Sync App Version. Thanks for the feedback, I couldnt find any info about the difference between the ports as you have highlighted do you have any further information about this or links where I could find more info? With the Hue sync box, you can experience surround lighting where your smarts lights flash, dance, and change color to match the action on the TV screen. With our lights, sensors and switches, you can make your house the brightest home on the block . I just couldn't get a decent effect with the light bars. Your email address will not be published. Roku sends signal to tv thru the Sync Box no problem, but the Hue Sync app shows no signal detected, thus no light effects. The Hue Sync Box appears to have a trickier set of problems. These are devices that boost the range and performance of your Wi-Fi router. When Apple TV 4K is connected to the Denon receiver, we cannot view Dolby Vision content. My AVR supports Dolby vision pass through. Due to the complexity of the issue and amount of third party variables in the equation, we would recommend you Contact Apple Support. 1-800-MY-APPLE, or, Sales and By switching between HDMI devices and turn the sync on or off, you can get the atmosphere setting just right for your at-home dance party, gaming tournament, or cinema night. If your app has been giving you trouble and rolling back updates doesnt seem to change anything, or youre tired of constantly reinstalling the Hue software, you can check to see if its not the apps data that is causing the problem. Additionally, it may be worth contacting Philips Hue Support. Starting to hate the sync box. Apps are complicated pieces of software. My Hue Play HDMI Sync Box just won't work it says, 'signal not detected' on inputs with devices not 'no HDMI input detected" so I get nothing. There are applications that claim to work on Smart TV's with this box however they do not work . Tristan owns close to a dozen Amazon Echo devices, way too many Philips Hue bulbs and lightstrips, a boat-load of Ring Cameras and Doorbells and a bunch of other smart home devices too (from Reolink, Google Nest, GLEDOPTO and others). It really adds to the experience and may reduce your eye fatigue. UU. Any help appreciated.Seems to drop the connection every twenty minutes or so. I'm on the fence about the Sync Box and am looking to be convinced by some owners. This update also brings support for HDR content, including Dolby Vision and HDR10+ content. We and our partners use data for Personalised ads and content, ad and content measurement, audience insights and product development. Looks like no ones replied in a while. By connecting to the Philips Hue Sync mobile app, so you can adjust the mode, brightness, and intensity of the light sync to create an atmosphere for your entertainment experience. Replacement box is a bit better but the Hue Sync app always says Sky Q box signal not detected. Our HDMI cables support resolutions up to 8K@60Hz and 48Gbps bandwidth. You also need to install the new Sync app on your PC or Mac. For example, HDMI 1 could be the name of your gaming console. Why Your Hue Sync Has Connection Errors (& How To Resolve) If you want to enjoy an immersive home lighting ambiance, you should definitely consider the Hue Sync system from Philips. This one is a smart system with lights that reacts to whatever youre playing, whether its a movie, a game, or just music! The Hue Sync Box actually speaks to the Hue Bridge with Wi-Fi, not ZigBee. It works with anything, really, even web browsing and music, but the experience is especially immersive when watching movies or gaming on full screen. A brief guide with some of the most common connection errors that you can come across while using the Hue Sync App or physical box. To view the purposes they believe they have legitimate interest for, or to object to this data processing use the vendor list link below. Enter the password for your Wi-Fi network when prompted. Enter the password for your Wi-Fi network when prompted. captured in an electronic forum and Apple can therefore provide no guarantee as to the efficacy of The Hue Sync Box comes with 4 HDMI ports that allow you to directly connect all media devices, such as: Both systems are pretty solid and offer a decent level of plug n play intuitiveness. When one is found, tap. These are the main things under this set up: *Dolby Vision Enhanced Compability turned on (Hue Box)? Ive got the video signal detected turned on as well because the Apple TV switching frame rate/dynamic range had a tendency to stop the sync. I am using a DisplayPort to HDMI cable. The Sync Box supports HDMI. When the connection is confirmed, tap Search . I'm using AmazonBasics High-Speed HDMI Cable, 6 Feet, 2-Pack - https://www.amazon.com/dp/B014I8SX4Y/ref=cm_sw_r_cp_api_i_ZTCkFbS2ZBDV8UPDATE 2: I was still having issues with the PS4, and fixed that by turning off HDCP in PS4 settings (another solution from @tweethue!). In a press release around yesterdays update Signify writes: The Philips Hue Play HDMI Sync Box now also reacts to common infrared TV remotes or the Logitech Harmony universal remote control. If you need additional help setting up your Hue sync box, browse our FAQ or get in touch with Philips Hue Support. However, if you ever come across one, make sure that you follow this guide to diagnose and solve the problem with ease! Luckily, when it comes to connection issues, the majority of problems are caused by its means of connection, so you shouldnt have a hard time reconnecting to your lights if you dont have any hardware problems in the box or the lights. Even if the connection dropped (and I'm not convinced, because everything else is fine), it . If you want to use the Hue app, you have to have a Hue bridge and Hue lighting in the room. The Philips Hue Play HDMI Sync Box can let you create an entertainment setup that wows by syncing your Philips Hue lights to connect to the rest of your smart devices such as TV, gaming systems, and streaming devices. NetgearRAX40), Improved color rendering for Chromecast Ultra for various video formats, Fixed an issue where 4K content was downgraded when the sync boxs HDMI cable was on the second output of an AV receiver, Fixed an issue where Huawei P20 phones were not able to complete setup in the Hue Sync mobile app, General stability and performance improvements, Increased the reliability of communication to the Hue Bridge, Fixed issues thatoccasionallystopped lights from syncing during streaming, Fixed a bug that caused lights to switch off when syncing on the highest brightness setting, Fixed issue with Apple TV pass-through mode, in which it would be disrupted when softwarerestarted (on a HDCP 1.4 TV), Fixed a bug with Nintendo Switch that caused it to not sync when switching from YouTube to a game, Fixed a bug with Chromecast Ultra that interrupted video pass-through when used with PhilipsFidelio B5 soundbars, TVs will no longer switch inputs when sync box goes into and out of power-save mode, Power cycling the sync box will no longer switch inputs with various sources unintentionally. I like that smart home technology makes it easier than ever to get news and weather updates, secure your home, turn lights on and off and also have a disco with multi-colored smart bulbs! Open the new finder window, then click Go. The Lifespan of Smart Plugs: Do They Have an Expiration Date? The Philips Hue app is the most comprehensive way to control, organize, and customize your Philips Hue lights and accessories. Many technology companies like Philips often release new updates for their hardware or software. Philips Hue Sync Connection Issues With Hue Bridge (How To Fix) Read More. But you will still have some connection issues. Related Reading: Having A Dedicated Wi-Fi Network For Your Smart Home Tech. 1 Home Entertainment Tech Resource. Scroll down and look for the button that says Clear Cache and Clear Data, then press and confirm. I get Dolby vision working but if I connect my TV to my processor lexicon MC 10 it shows that they accept Dolby vision and it shows the programs that are in Dolby vision but plays only in HDR . When lots of users have various problems, they dont know how to solve even if they do the various test. You also can turn off the 5ghz network to see if it works. When the connection is confirmed, tap Search. Hue uses these connections to create their surround lighting experience.