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I personally don't mind companies offering this as an option, but the option of a full refund as per the terms when they purchased the ticket should also be . So basically they wouldn't honor the $180's worth of tickets, cancelled the order and then charged me $180 because I guess they sold the people tickets for twice as much. Set by the GDPR Cookie Consent plugin, this cookie is used to record the user consent for the cookies in the "Advertisement" category . In the last few weeks, 28,000+ events have been cancelled, postponed or rescheduled 23,000 in the US alone. They sold me 2 non-existing tickets and even admitted it by email. My 15 year old brother purchased some tickets without my permission with my debit card for a concert I didn't know until I got the email and I called rift away to cancel it or get a refun and they said they don't do refunds all saws are final sales and it didn't matter cause it was a family member that purchased the tickets!!! Required fields are marked *. While many event ticket operators both in primary and secondary segments offered consumers the option for taking marketplace credit in lieu of refunds for events that were cancelled, StubHub went a step beyond and eliminated the cash refund option entirely unless required by law. Note that Stubhub is only offering cash refunds in 14 states - CA, CO, CT, FL, GA, HI, IL, LA, NJ, NY, NC, PA, SC, TN - otherwise they are just offering credit vouchers for 120% of purchase price. I received a email on August 12th stating that the game has been canceled, and I was sent a 120% coupon that can be used for future events through your site. All Rights Reserved. IF THEY HAVE 100 COMPLAINTS, THERE ARE PROBABLY THOUSANDS IN MASSACHUSETTS WHO DIDNT COMPLAIN WHO ARE OWED MONEY. Yes tonight I was buying US Open Tickets and meant to buy Day session and by accident I bought night session. The cookies is used to store the user consent for the cookies in the category "Necessary". StubHub reponse, 20% off my NEXT purchase which will be never from these crooks. Use of this website signifies your agreement to our. Major League baseball canceled the game and StubHub changed its policy. Combined with viagogo, we now span 90+ countries around the world. Tons of others with stub hub purchases were going through the same thing. You qualify for a refund in the following situations: If you are in any of the conditions listed above, you should be able to get a refund from StubHub.Company NameStubhubReturn Time LimitRestocking FeeNoRefund / ExchangeA Refund is the only optionConditions StubHub has the final decision on whether or not you will receive a refund. You can resell your purchase ticket. StubHub offers a Fanprotect guarantee policy. The refund will be issued in the credit for use on a future purchase.ExceptionsGift cards. This will now be our default option in Canada and in the US. Given the impact of the coronavirus, it is not possible to sustain this practice in the near-term. my bank says 10+ days to get a decision if they will return my money. StubHub will contact you as soon as possible. I don't really like how they don't have any policy of returning tickets even if it's within minutes of purchasing. Bill Brown also turned to StubHub for a production of "Les Miserables" at the Citizens Bank Opera House. I purchased two lana del rey tickets but when I arrived they said my tickets were not valid ? This rep, Jamie, was very rude speak with her supervisor because I was wanting to get a refund now so I could figure another supervisor. Set your price or use our recommended price and tap List tickets. BEN: GARY HEADED TO STUBHUB WHEN HE WAS READY TO BUY HIS TICKETS TO BON JOVIS TOUR STOP IN BOSTON. This cookie is set by GDPR Cookie Consent plugin. Hi Joan. Even in there confirmation they say check your tickets to make sure they are the right ones but yet had nothing they will do if they sent the wrong ones. For sure I can warn any one who is going to use this service. European Politicians Call For Investigation Of Ticketmaster, Live Nation Argues Taylor Swift Lawsuits Must Be Arbitrated, KISS Announce Final Shows on End of the Road Tour, Event Ticketing Resources For Secondary and Primary, StubHub Issues Response To Voucher Policy Frustration, news broke that the full-refund option would no longer be available. I asked for proof that it showed on the original order (I was pretty sure it was not) and I asked for screenshots proving this. It was for a special occasion. It's not fair to the seller or stubhub. Outside of the US and Canada, fans are defaulted to a refund. Sams Club vs. Costco Which One is Better for You? How to contact the seller. I contacted StubHub who assured me that the disclosure was there as a part of my purchase and as a part of my listing. "Pretty unfair, almost unethical on their part," Brown said. StubHub has agreed to settle a complaint filed Tuesday by AG Yost in Franklin County Common Pleas Court. On July 30, 2016 I purchased 5 tickets for Jennifer Lopez's "All I Have" show in Las Vegas from StubHub.com. Im sensing a nice class action lawsuit coming your way. I called stub hub because my brother got the wrong seats for a concert. UNDER STATE LAW, IT IS ACTUALLY ILLEGAL TO FAIL TO HONOR ANY PROMISES MADE IN CONNECTION WITH THE RETURN POLICY OR TO MISREPRESENT IT. How would you feel if you sold tickets to someone an hour before the event and then 10 mins later, they cancel order? That was the only option given to both Cormier and Brown even though both events, the Bon Jovi Tour and the "Les Miserables" dates in Boston were officially canceled. How do I get my money back? If you do not receive your tickets in time for your event, StubHub will attempt to issue you replacement tickets. I stated that it was not disclosed until after purchase and we went back and forth for a long time. They only let a few more people in until they actually closed all the doors. Across social media, customers, brokers, and industry insiders expressed their frustration with the policy change. So people can't just change their mind last minute or have access to the tickets and then try to get a refund. THE COMPANY EVEN REPEATED THAT PROMISE OF FULL REFUNDS IN IN EMAIL IN EARLY MARCH. Of course! 5. When my wife explained to them the issues with the wristband not being registered in our name, Stubhub said it wasn't there fault if we were too stupid to not loose the wristband. How to Get a Refund for All Your Tickets - Vulture Receive a full refund of your purchase 2. The festival would issue them a new wristband and cancel the "lost" one. StubHub said they would not accept that because the actual tickets needed to be picked up in front of the theater. In a settlement announced Wednesday, StubHub has agreed to honor the FanProtect Guarantee, as well as disclose any future modification to its refund policies and promptly process refund. YouTube sets this cookie via embedded youtube-videos and registers anonymous statistical data. Assuming you see the cancellation right away that doesn't give you much time, if any to repost the tickets and try to sell them again. Looking at other feedbacks from customers it's clear that I'm not the only one with this frustration and concern!!. He reportedly paid $120 per ticket. TicketNews has affiliate links in some of its posts - it may receive a commission if you click a link and purchase tickets or other products. Its my first and last time using this site. They DO NOT have their customers backs. The company blamed the difficulty of recouping from sellers during the pandemic. They opened up a tech investigation and realized that it did not actually state on the original order alcohol free section. I emailed them screen shots proving there was no such disclosure. I talked to a representative for over a half an hour and she was adamant that they were not stealing my money, funny to me that they have my money and I don't. Stubhub sucks! Concert was postponed to October and was just canceled. After another hold the rep told me the manager said the same thing. "We chose StubHub because of their 'FanProtect' guarantee," Brown said. Costco Gas Station Hours: Find the Best Time to Fuel Up, Online Retailers and Stores That Sell Authentic Louis Vuitton Products, ALDI Hours Opening Time to Closing Hours, Every Detail Here. Bonnie cancelled. Bill Brown also turned to StubHub for a production of "Les Miserables" at the Citizens Bank Opera House. So we can dig into this deeper, can you please send us an DM with the order number along with the email address and zip/postal code on your account? The plaintiffs, represented by the firm of Liddle & Dubin, point to eBays $4 billion sale of StubHub to Swiss competitor Viagogo last November to knock any notion of a cash flow crisis. i have tried to call several times but have been on hold >3 hours on 2 occasions. I do not want someone to buy my tickets without the same disclosure available. StubHub will refund more than $3 million to over 8,500 Colorado customers who purchased tickets under the company's pre-pandemic refund policy for events that were canceled because of COVID-19. I'm returning the tickets and buying else where. Needless to say, this concert never happened. After placing me on hold they said, the tech reviewed it and it did show on the website. Second package was never able to contact anyone to reroute as address was incorrect. When I called to get a refund, I was told my tickets were valid and they refused to give me a refund. In normal times, weve made the decision to refund buyers before collecting money from the seller to offer buyers more convenience. Someone should file a class action, alot correctly said about the 120% return credit, but my problem is although they said it was credited to my account I cannot find it? Just bought tickets. We are changing the way you register and sign-in to the StubHub Community. I called customer service right away, but they denied a refund. Read the full policy. I immediately called StubHubs customer service since I didn't see a way to cancel the order online and couldn't find the Refund or Order Cancellation policies. More than 8K Coloradans to receive refund from StubHub - FOX31 Denver That is a great question. "The policy was that whenever an event is canceled, the consumer would receive 100 percent full refund.". StubHub is taking a lot heat over the policy. StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the dismay of . You still ended up with my money, and I never received any value for that. "I certainly urge the [Attorney General] to get involved because if they have 100 complaints, there's probably thousands in Massachusetts who didnt complaints who are owed money," he said. This comes as the UKs Competition and Markets Authority (CMA) confirmed last month it proposes to accept a series of promises from the companies, which would include selling off all of StubHubs business outside North America. Arizona StubHub customers to get $2M in refunds in multistate Analytical cookies are used to understand how visitors interact with the website. Once I had completed the purchase I went to view the tickets and saw that there was suddenly a disclosure that the tickets required a student ID. So much for the 100% guarantee. Earlier this week, StubHub announced a change in its ticket policies during the COVID-19 pandemic and informed customers that cancelled events are now eligible Dierks Bentley Announces Gravel & Gold Summer Tour Dates, Suga Cancelled Sale, Ticket Pricing Another Verified Mess for Ticketmaster, Eventbrite Plans to Lay Off 8% of Staff; Outsource Other Roles, The Lumineers Announces Plans for 2023 Tour Dates, Ticketing Startup Backed by A-Rod, Marc Lore Launched, Ticketmaster Announced as Major League Soccer Ticketing Partner. "Under state law, it's actually illegal to fail to honor any promises made in connection with the return policy or to misrepresent it. DON'T BUY ON THEIR PLATFORM!!! I didn't receive my ticket and they won't give a refund only a worthless coupon. Dworsky is a longtime Boston-based consumer advocate and former assistant Attorney General. This company is a scam and I would have told my mom to buy the tickets from Ticketmaster, but she didn't see them on there. The settlement comes just days after the acquisition of StubHub by Viagogo held up by regulators in the UK for a year and a half was finalized with the sale of StubHub International to a Boston-based venture firm. I was told at the door stub hub does this frequently. The refund will typically process within 5 to 8 business days. Also my account on stub hub doesn't show any record of this sale even happening so how exactly am I supposed to access any details on this purchase? Last Updated on September 16, 2021 by Dave Clark. We appreciate your patience. I'm just so disappointed because I don't know what went on that people with their tickets couldn't go in anymore!! The FanProtect Guarantee is StubHub return policy. Awful company that I hope fails soon. As I was waiting to get my ticked printed the cops were saying the show was sold out and for the remaining people to leave. They just don't care! It does not store any personal data. This cookie, set by Cloudflare, is used to support Cloudflare Bot Management. As part of the agreement, StubHub vowed to adjust its process and pay back thousands of ticket holders millions of dollars. Others were postponed. StubHub cited a 2020 ruling by U.S. District Judge Dale Fischer of Los Angeles, who granted the company's motion to compel arbitration in a refund class action by people who bought tickets to . No. Honor yours. They explained to us the person who registered the wristband could show up to the event and claim they lost it. At the moment they are validating the tickets for the next Coachella and treating it as a postponed event. Earlier this week, StubHub announced a change in its ticket policies during the COVID-19 pandemic and informed customers that cancelled events are now eligible to receive a voucher, rather than a refund. But opting out of some of these cookies may have an effect on your browsing experience. How to Request a Stubhub Refund [98% Success] - DoNotPay i have attached the information from the venue. My order for $402.19. I got real sick and cannot go to the concert I need to possibly get reimbursed please. So I went ahead and purchased another pass the day of the game and ofcourse I had to spend more money. As the complaint states, Despite having recently been acquired for over 4 billion dollars, instead of obtaining liquidity to weather the storm, Defendants sought to simply pass its losses on to its clients., A StubHub spokesperson says, We will not comment further while the case is pending., Sign up for THR news straight to your inbox every day. Now they are saying they will give us a coupon for events canceled. I ordered tickets from StubHub in March I am contacting the Better Business Bureau I cannot believe that it is August and you have not refunded my money for our canceled concert this is a complete scam, Cannot get my money until the event happens, you guys were paid twice why not give me a refund my tickets are sold? I bought 2 tickets to kaskade at Brooklyn mirage, only to be told at the door my tickets were already scanned and not valid. NOTHING. Massachusetts has clear rules on returns and refunds. The latest breaking updates, delivered straight to your email inbox. State law says it's a deceptive trade practice "to fail to perform any promises made to a buyer in connection with the refund. Do not buy tix here! In Wisconsin federal court,StubHub has been hit with a putative class action from the buyers of those resold tickets. Get valid tickets to any event or your money back, We go out of our way to find replacement tickets if there is an issue with your order, If your event is canceled and not rescheduled, you will receive a credit worth 120% of the amount you paid for the impacted event or the option of a cash refund, Set your price and adjust it at any time before your tickets sell, Get fast and hassle-free delivery followed by timely payment. Decide on a ticket price and how you will be repaid. They said there was nothing else that they could do. Buy sports, concert and theater tickets on StubHub! StubHub changed its fine print on March 25, offering most customers just a credit.That was the only option given to both Cormier and Brown even though both events, the Bon Jovi Tour and the "Les Miserables" dates in Boston were officially canceled.