. All insurance questions have to go directly through Tripmate, or whatever insurance company you purchased through. Please advise your consultant of any special requirements that you may have, for example, special meals, medical requirements, and so on. Some fares are for verified students, teaching faculty, and youth aged 16-25 years old only. Please refer to the existing refund policies and tuition and fee information which apply under normal circumstances as the following only apply to current COVID-19 and other campus closure concerns. Your rights under your contract for travel arrangements will depend on the type of travel arrangement you book with us, which will be either a booking for package travel or for one or more individual travel services. We strive to resolve any dispute amicably. We thought so! Please understand that travel service providers may not be able to accommodate every request. If your ticket was totally unused, itll be for the full amount of the original ticket. We do not accept any responsibility if you cannot travel because you have not complied with any passport, visa or immigration requirements. At the time, most countries haven't announced a vaccination requirement. Coronavirus FAQ | StudentUniverse As travel and entry requirements are changing frequently, it's important to stay up to date and make sure that you'll be able to travel through any countries on your itineraries. You are responsible for confirming with the United States Department of State or representative government agency of the country to which you are traveling to confirm the requirements for visas and/or other requirements for admission to your destination. We will collect all mandatory taxes, however some countries may charge additional departure, hotel or other taxes that must be paid locally. Airlines can change the price of airfare very frequently based on a multitude of factors. We attempt to present the best airfare available in the market, but sometimes (unfortunately) we don't win. We strongly advise you go to fco.gov.uk to find out more about your destination prior to the commencement of travel. Please speak to one of our consultants for further details. The credit is a one-time use, not like a gift card where you can use it for several transactions or items. Ticket holders must have current student or academic/teaching staff identification and/or proof of age with them when travelling. StudentUniverse is not responsible for providing you with this information. How much can I bring? If your flight gets cancelled by the airline and you still need to fly your best options are to either call us so an agent can re-book you or simply purchase another flight. StudentUniverse is on a mission to make global experiences possible. You must not make any booking unless you understand and agree with these Booking Conditions. However, if you have a problem during your trip, please inform the relevant travel service provider (e.g. It is your responsibility to collect all travel documents from us prior to travel and to observe all airline check-in times and requirements (many airlines allow you to check-in online within certain timeframes). studentuniverse.co.uk/students/package-travel-rights, studentuniverse.co.uk/students/privacy-notice, ec.europa.eu/transport/modes/air/safety/air-ban/index_en.htm. There are a few exceptions that must be booked on the phone with our agents. No one other than a party to this agreement, their successors and permitted assignees, shall have any right to enforce any of the terms of this agreement, including under the Contracts (Rights of Third Parties) Act 1999. Yes! Never miss a flight (deal) again No, please dont! Please note that for all air bookings a service fee of up to 16 will apply. Where we incur any liability for a travel service provider change or cancellation fee for any booking which you change, you agree to compensate us for the amount of that fee. It is your responsibility to ensure you have the proper visas/documents. Change rules and fees can vary tremendously. Please note that some airlines may refuse such requests and treat the transfer as a cancellation and rebooking. In addition to our administration charge, you will have to pay the travel service providers applicable cancellation charges. Please know that we understand and empathize with your frustration over this situation. On the ticket, they have a link to go to the website of the airline. Many travel arrangements (e.g. In addition, the US is requiring all passengers arriving on an international flight to have a negative COVID test taken within 3 days prior to your flight. It was officially launched in 2000 and remains a privately-held company. Typically, airline policy requires that you use credit for the same destination, but in some cases you may be able to change it. By providing personal information to us, you agree that our Privacy Notice will apply to how we handle your personal information and you consent to us collecting, using, disclosing and otherwise processing your personal information as detailed in our Privacy Notice. These travel service providers will in most cases receive your personal information in the country in which they will provide the services to you or in which their business is managed or based. Please allow adequate time to obtain any such advice or documents. We will try to reach you again as soon as we can. So yes, they would ask you to upload some documents before . (Opt out at any time). We may check your student, faculty, or youth status prior to issuing a ticket, and may request additional documentation if needed. It is your responsibility to check the USA Government Travel advisories for your intended destination at https://travel.state.gov/content/travel.html. You may be denied entry onto your carrier and/or entry upon arrival at your destination, or be required to self-quarantine at your destination and upon your return to the United States. Where we incur any liability for a cancellation fee or charge for any booking that is canceled, you agree to indemnify us for the amount of that fee or charge. Bad. We understand the US DOT has recently issued a statement advising airlines to refund passengers for flights to, within, or from the United States that are canceled by the airline. The prices of these tours are based on rates in effect (including foreign exchange rates) at the time of printing and are subject to change without notice. Further information on the Code and ABTAs assistance in resolving disputes can be found at abta.com. Failure to have documentation may result in denied boarding or denied entry and you will lose the full value of your ticket(s). StudentUniverse assumes no liability for the acts of the service provider in refusing service. For your protection, we recommend that you purchase trip cancellation and travel accident protection. We are experiencing unprecedented volumes of calls and messages at this time. Change penalties will be listed underneath your itinerary under 'Change & Cancel.'. For students and those under 26, our cheap flights, hotels and tours make it affordable to travel anywhere you want to go. The Community List is available for inspection at ec.europa.eu/transport/modes/air/safety/air-ban/index_en.htm. Which I did and I saw 38 kg at first, then at the last minute 0 bag allowance. Almost always, latest coupons and promo codes can be found there. Accommodation (if included) is based on twin share unless otherwise indicated. These include: In these instances, you would need to contact us for help completing your booking. Coronavirus FAQ | StudentUniverse To make a booking, click "Buy Now" and follow the prompts that appear on-screen. Yes! Forced overnight stays for any reason, including changes of itinerary, are not the responsibility of StudentUniverse. If a pricing correction affects your pending order, we will offer you the opportunity to keep your booking at the correct price, or we will cancel your pending order without penalty. Travel carriers and local authorities at travel destinations may require specific testing prior to boarding and/or upon arrival at your destination, including, but not limited to, a temperature check as a result of the COVID-19 pandemic. In the event that payment has been made to StudentUniverse by credit card, you agree that you will not seek to charge back your payment to StudentUniverse. If, for any reason, any travel service provider is unable to provide the services for which you have contracted, your remedy lies against the provider, and not against StudentUniverse. Please check your airline's policy. Terms of Use | StudentUniverse Get Studentuniverse Refund Policy Coupon Code from this link and save money on your next purchase. It includes a Dispute Resolution clause under which certain disputes must be decided by an arbitrator and without a judge or a jury trial. Some countries also require a machine-readable passport and/or unstamped available pages. Airlines have specific guidelines for minors traveling without an adult (Unaccompanied Minors). Please note that most cancellation fees range from $200 to $450 depending on the ticket and that Basic Economy tickets or flights that have already been partially flown are never refundable. In short, we can offer you whatever your ticket is eligible for, please trust that we are working hard to offer you the BEST option we can find for your ticket! These terms were last updated on 17 September 2018. If your airline is offering refunds, we can advocate for a refund on your behalf. You will need to input your traveling companions' details before entering your credit card information. Refunds will only be made available to the person named on the booking payment receipt, unless otherwise agreed in writing by all travellers listed on a booking. AMAZON, AMAZON.COM, AMAZON PRIME and the AMAZON PRIME logo are trademarks of Amazon.com, Inc. or its affiliates. 2013-2023 StudentUniverse. If we are unable to do so, any dispute arising out of or relating to this Agreement (including the interpretation, validity, breach, performance, or negotiation thereof) or your relationship with StudentUniverse (a Dispute) shall be resolved by final and binding arbitration governed by the Federal Arbitration Act, 9 U.S.C. If you are actually not allowed to enter a country because of a travel restriction, you may be eligible for a refund, depending on your airlines policy. Any amounts you receive from travel service providers or travel insurance will be deducted from any sum paid to you as compensation by us. Please confirm which airline your credit is with by visiting My Wallet. Its possible that your friend may have qualified for something, but more likely that your friend received a refund in the form of a future travel credit. The US government keeps a list of travel requirements for all countries at http://travel.state.gov. If your flight gets cancelled by the airline and you still need to fly your best options are to either call us so an agent can re-book you or simply purchase another flight. All such terms and conditions (including limitations of liability) apply to these Booking Conditions and, accordingly, a reference to these Booking Conditions shall mean the terms and conditions set out herein as well as all terms and conditions of any provider of your travel services. On occasion, refunds of payments for these services are justified, pertaining to non-use, equipment failure, or related reason. In addition, StudentUniverse has its own cancellation policies and rules to which you also agree: Cancellation received 60 days or more before departure of first product to depart in relevant booking: Deposit to be held. Tuition and Fees Refund Policy | Office of the Registrar StudentUniverse: Cheap Student Flights, Hotels & Travel Deals You agree that your sole legal recourse is against the specific provider, not StudentUniverse or its affiliates, parent company, shareholders, directors, officers, employees, agents, or contractors. increases before full payment and increases attributable to government-imposed taxes or fees after full payment will be your responsibility) applicable to your purchase. How do I book seat assignments and meal requests? Beginning October 1, 2021, if you plan to use your state-issued ID or license to fly within the U.S., it is your responsibility to make sure it is REAL ID compliant. Please note that a flight described in your flight ticket as "direct" will not necessarily be non-stop. Please check your airline's policy. StudentUniverse | Complaints | Better Business Bureau Profile And ICYMI, you dont have to be a student to book on StudentUniverse! All travellers must have a valid passport for any international travel and many countries require at least six months validity from the date of return. When booking with one of our consultants, please let them know your frequent flyer membership details (or other applicable loyalty program details) for inclusion in your booking. You will need to know the legal name and date of birth of your friend(s). Most airline tickets do allow changes for a fee, plus any difference in fare. All rights reserved. If you book other travel arrangements, such as accommodation only, this protection doesnt apply. If you are not finding a price point that works for you, continue to check to see if something becomes available. StudentUniverse enables instant accommodation reservation and payment (full or 10% deposit) through our website. A package arranged by us will be a First, they do not have a refund option. All prices are subject to availability and can be withdrawn or varied without notice. If you do not obtain the necessary travel documents, you will be denied boarding and lose the full value of your ticket. Some products and benefits are restricted to enrolled students and faculty members at accredited colleges or universities and youth 16-25 years old only, others are not, please see https://www.studentuniverse.com/about-us/booking-terms-conditions. References to us, we or our mean Flight Centre (UK) Limited, company number 02937210 (trading as StudentUniverse). We really cant speak to any insurance questions. All fares are subject to change without notice prior to full payment, and may be thereafter adjusted as further set out below. However, you agree to look solely to the insurer, and not to StudentUniverse, its affiliates, parent company, shareholders, officers, directors, agents, employees, or contractors with respect to any policy of insurance purchased or offered through the StudentUniverse or affiliate websites. But ATOL protection does not apply to all holiday and travel services on StudentUniverse.co.uk. Out of normal office hours you may also contact our emergency assistance department on the numbers specified in the section below titled Emergency contact. Payment by you at the time of placing an order does not automatically mean your booking is confirmed. Depends on the airline policy. If any part of a payment is non-refundable, the merchant must declare this fact in a written No Refund or Cancellation Policy to that customer before the refund is processed. In certain circumstances we or a travel service provider may be required to cancel your travel arrangements (for example, if the minimum number of travellers required for a tour or excursion is not reached or for reasons of force majeure, pandemic or epidemic illness or if you fail to pay the final balance by the due date). Any request for changes to be made must be in writing from the leadnamed traveller who made the booking. Please be advised that there are compulsory pre-registration requirements for their visa waiver programs. Additionally, a small number of itineraries do need to be booked via an agent. For more information about financial protection and the ATOL Certificate go to atol.org.uk/ATOLCertificate. Your travel service providers will be identified on your quote or travel documents and their respective terms and conditions will be available directly on their websites or by contacting them. First, visit the link for Studentuniverse Refund Policy Coupon Code. These are intended to give a guide to the services and facilities you should expect from your accommodation. you will be asked to show the childs full unabridged birth certificate.