Such notice shall be deemed given one business day after the email is sent. Should you experience problems with your tickets on the day of the event you must contact viagogo within 48 hours of the incident to report the issue. . Instead, write to them again: restate your claim, and the reasons for your complaint. Three major secondary ticketing sites - StubHub, Get Me In and Seatwave - have formally committed to ensuring better information will . Viagogo and StubHub, which are in the middle of a troubled $4bn (2.9bn) merger, have previously come under fire for a series of controversial business practices, including breaches of consumer law. There are typically two types of extra fees charged by ticket sellers on top of a ticket's face value: If the event you have booked is cancelled, rescheduled or has changed location, you are entitled to a refund of at least the face value of the ticket. . You have told me that, while you are glad to have located the money, you were not satisfied with Viagogo's customer service and will not be using them again. For example, if you bought tickets for the front row and ended up sitting near the back. If a payment has declined causing your order to be cancelled, we suggest you undertake the following to help successfully process your payment: Try an international credit card such as Visa, Mastercard or American Express. But, if you plan to do this, you must tell your ticket seller in advance. Contact your bank or credit card company to verify the authorisation of payment to viagogo. Subculture Tour 2023. Considering they are being taken to the high court of Australia and investigated by Australian consumer commission Id Hope paypal Australia has a duty of care for customers or . Additional information can be found in our FAQs and on the ticket details pages. viagogo does not take title to the underlying ticket and the actual transactions are between the Buyers and Sellers. If any provision of this Agreement is held to be invalid or unenforceable under any circumstances, its application in any other circumstances and the remaining provisions of this Agreement shall not be affected. Many times a ticket might have wildly different prices to the face value, particularly for in-demand events. I can't see my Resale tickets available to buy on the website. viagogo - Buy & Sell Concert, Sport & Theatre Tickets Justice Stephen Burley on Friday ordered Viagogo to pay a penalty of $7 million, saying some of the misrepresentations were "on an industrial scale". The comments below have not been moderated. In this case they counted them as arrived the moment UPS scanned the tracking label. 2.5 Tax on Seller Proceeds. 1,774 reviews for Viagogo, 1.3 stars: '***Beware of buying through Viagogo - this ticket sale service is not what you think*** Ticket Price inflated by 400% No tickets provided once purchased Incorrect information given Utter SCAM I recently bought some tickets via their website and having read so many 'worse than negative' reviews, I know I have been scammed and am seeking a full refund . Viagogo employees rate the overall compensation and benefits package 2.8/5 stars. Can I deliver the tickets using a different delivery method? To add to the confusion, I was refunded the 9 delivery fee I paid for the original tickets to my correct credit card. 6.6 No Agency. All sales and bids are final. The CMA, which has repeatedly clashed with Viagogo and StubHub over breaches of consumer law, is already scrutinising the merger of the two companies. If a Seller sends tickets that are not consecutive, but listed them as so, viagogo may charge the seller a replacement fee and other charges, as specified in Section 5. Event dates, times, venues and subject matter, which are listed on the ticket, may change. Click the more button to email us. If u look on official ticket sellers sites some actually tell you not to buy from viagogo . Contact your bank or credit card company to verify the authorisation of payment to viagogo. 7.2 Copyright. Both you and the company were insisting that you weren't in the wrong. Its worth checking your household insurance to see whether your policy includes free legal advice, or finding a solicitor who offers a free initial consultation. Viagogo Reviews in New York City, NY | Glassdoor Viagogo Engaged Employer Overview 281 Reviews 5 Jobs 221 Salaries 180 Interviews 50 Benefits -- Photos + Add a Review Viagogo New York City Reviews Updated Aug 16, 2022 Find Reviews Clear All New York City, NY Area English Filter Found 16 of over 281 reviews Sort Popular Popular COVID-19 Related Note that this is separate from any Tax viagogo is required to charge on its fees. Controversial website Viagogo scalps tickets for a John Farnham cancer Report. Visit the Payment Methods section to update the details. They then charge a booking fee on top of the tickets. If You do post your ticket for sale on other marketplaces, you are required to remove your ticket from the Site immediately if your ticket sells elsewhere. Sharon Hodgson, the Labour MP who co-chairs a cross-party group investigating ticket abuse, said: It shouldnt be for campaign groups, artists, venues or promoters to monitor a secondary ticketing website to ensure that it is acting legally. When you pay a company (rather than an ebay seller or individual), then it is often pending until that company processes your order and captures the pending payment. Sellers: once your tickets have sold, viagogo charges a service fee. The practice helps touts supercharge profits because they do not need to buy tickets they might not be able to sell, only spending to fulfil firm orders. If you paid by credit card If youve spent more than 100 and less than 30,000 you can claim on your credit card if something goes wrong. I sold my tickets on Viagogo as a sate sale. If we are unable to successfully process your payment within 30 minutes of the original order time, unfortunately we will have to cancel your order and you will not be charged. Letter to ask for a faulty item to be repaired or replaced, Letter to request compensation for cancelled flights, Letter to report a problem with something bought on credit card, Denied Boarding EU Regulation (Regulation 261/2004 EC), a booking fee or service charge for every ticket in your order, the ticket received was invalid or not the ticket the buyer thought they purchased, buyers felt misled, thinking they were buying from a primary vendor, or by the costs and service fees. Check out our video below for advice on how to avoid ticketing scams. Piggyback tickets may not be sold in the same listing. You can update your payment method as long as you haven't yet been paid. 2.8 Pay & benefits. To set one payment method as your default, under 'Payment options for selling tickets,' select the 3 dots next to the one you want as a default and then 'Set as default.' See Getting paid for your StubHub sale for info about when to expect payment. Pay by PayPal, a free service to pay online without sharing your financial information. Viagogo Reviews: What Is It Like to Work At Viagogo? In all transactions there is an onus on the seller to agree to certain terms and conditions, which includes the right to sell a ticket. Borrowing on cars balloons to record levels: Some 41BILLION was locked up in motor finance last year - is this a worry during a cost-of-living squeeze? via gogo, viagogo.com | mycashbacks.com MARKET REPORT: Airline stocks fly higher as German carrier Lufthansa returns to profit after torrid time during Covid pandemic, Prove what Britain's worth, says MAGGIE PAGANO: Over last 20 years or so UK investors have fallen out of love with British equities, Leonardo DiCaprio and Kim Kardashian quizzed by FBI over links to fugitive financier, Housing market seeing signs of life after grinding to a halt last year, according to online estate agent Rightmove. viagogo - Buy & Sell Concert, Sport & Theatre Tickets Crucially in your case, this means that the money was not paid back into the account that you used when you bought the tickets. It is up to the Buyer to verify the most recent changes by contacting the box office or referring to official listings for any changes. The reader's wife had saved card details for an old account on Viagogo years earlier, but as they did not use the website regularly, neither remembered doing so. The Viagogo Platform allows contracts for the sale of Tickets to be concluded. 3.1 Accurate Descriptions. Tickets purchased through vendors such as these might be lost, stolen, counterfeit, or voided by the original purchaser. According to several customer Viagogo reviews and feedback (see below) it appears Viagogo is not a 100% reliable ticket source.. As a resale marketplace, ticket availability fluctuates with demandas do prices, and as such, neither is guaranteed by Viagogo.com. Can you help me find out what has happened here? This rating has decreased by -15% over the last 12 months. Viagogo says it paid me in November, but it has not turned up in my account. Our suppliers and co-brand partners are third-party beneficiaries of this Agreement. Tout of pocket as punters hit grasping ticket firm where it hurts and Limited access. viagogo Reviews | Read Customer Service Reviews of www.viagogo.co.uk Viagogo is currently one of the world's largest ticket marketplace, and were one of the first ticket vendors to see major success online. Red Hot Chili Peppers Tickets. 1.3 viagogo Guarantee. Exclusive: calls for investigations after test purchases indicate fraudulent practice of speculative ticketing. Viagogo Review - Is Viagogo Legit? - Ticket-Compare.com Viagogo said that its fraud team had investigated your complaint, and detected no evidence of wrongdoing. Viagogo Won't pay me for my sold tickets. 'In terms of the 9 delivery fee, this was refunded to the credit card the customer used for his ticket purchase in line with our standard procedure for any buyer refunds.'. 2.8 Work-life balance. The Buyer name and address is provided to Sellers for the sole purpose of delivering the specific purchased ticket(s) and may not be used by the Seller for any other purpose, either in connection with such delivery(ies) or separately from such delivery(ies). Get a discount code to save on your internet security, Listen to podcasts and books for less with these offers, Get the ultimate broadband and entertainment bundle, Get great deals on existing and new plans, Have a clean house and save money with these offers, As chip designer Arm chooses to float in US Ex-chancellor warns London stock market now 'less attractive'. Madrid-based GES SL listed thousands of tickets, including more than 600 events in the UK, on the Viagogo website, which is Britains largest ticket resale platform. This does not affect our editorial independence. 6.2 Waiver of Consequential Damages; Liability Limit. Like. We reserve the right to prohibit users from posting tickets on viagogo if they are not able to provide the exact tickets they posted on viagogo.