We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. Onshore, offshore, nearshore, or at home with virtual software, we equip clients with the facilities, people, processes, and modern omnichannel technologies that build value across every interaction on all channels. 0000125245 00000 n We help companies reduce customer effort, enable contact center employees, and continuously optimize business outcomes through digital CX transformation to improve CSAT and lower total cost to serve. Adjusted EBITDA was $326.6 Million or 13.4 Percent of Revenue. The people, processes, and platforms to optimize your contact center. 0000124324 00000 n We caution you not to rely unduly on any forward-looking statements. Our industry specific CX solutions can help. Given our sustained momentum and strong bookings, pipeline, and revenue backlog, it is evident that more of the world's most iconic and fastest-growing brands are embracing the differentiated TTEC value proposition. Our analytic solutions help you understand the why behind every one of those whats so you are armed with ways to continually improve. 0000037328 00000 n She is both a market-facing executive and a strong, cultural leader with a proven track record of building strategic value with C-level clients, employees, partners, and shareholders. TTEC Engage is a 60,000+ employee service company, with customers in more than 80 countries. Get voice and digital working in harmony and gain operational and CX optimization with our Voice Channel Assessment. Together, we utilize a holistic approach, applying solutions from two centers of excellence, Engage and Digital. When typing in this field, a list of search results will appear and be automatically updated as you type. TTEC is proud to be an equal opportunity employer. TTEC Engage is a 60,000+ employee service company, with customers in more than 80 countries. We make it a point to make sure all our employees feel valued and . ;TG9]'U-YVJ~+;;xH%rr.%n%J:p(PA8G0G8G0G8G0G8G0Gg>=Y,a,YF~A={ AEJ_W+J_W+J1e2dY,C1ee2fYdC?~1c=~qswk>|Yatq_ e endstream endobj 44 0 obj <> endobj 45 0 obj <> endobj 46 0 obj <>stream TTEC Engage Customer Experience as a Service (CXaaS) TTEC's end-to-end Customer Experience as a Service (CXaaS) platform combines the technology, talent, and services to build effortless experiences for customers and employees alike. Together, we utilize a holistic approach, applying solutions from two centers of excellence, Engage and Digital. Continuously promote a performance-driven culture and always work towards reaching for amazing. When it comes to your customers, only the best technology will do. Not only will . Native CDP and native omnichannel together in one platform. Your customer's journey, guided by technology. Elevate your sales team through sales outsourcing, including a customized growth services playbook. 0000119092 00000 n abeN7 QkwUV $4=g^T`UU^BQYzrmE"qE5+zl^3d[ U]3 Z/_4 ^Qv"f&O61sK2 +u!c|n&j2W" NYDCJ$/ We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. Fully Diluted EPS was $2.48 ( $3.68 Non-GAAP) Full Year Bookings of $762 Million. U9_P`0{,=p7H50q.a\ Qkk>u'K.hR`Y , iF ` Z:,h endstream endobj 29 0 obj <>>> endobj 30 0 obj <> endobj 31 0 obj <>/ExtGState<>/Font<>/ProcSet[/PDF/Text]/Properties<>>>/Rotate 0/TrimBox[0.0 0.0 612.0 792.0]/Type/Page/PieceInfo>/PageUIDList<0 2028>>/PageWidthList<0 612.0>>>>>>>> endobj 32 0 obj <> endobj 33 0 obj <> endobj 34 0 obj <> endobj 35 0 obj <> endobj 36 0 obj <> endobj 37 0 obj <>stream Together, we utilize a holistic approach, applying solutions from two centers of excellence, Engage and Digital. READ THE CASE STUDY. We combine leading technology partnerships and the CX expertise to enable your success. r\a W+ Reconciliation of Non-GAAP Income from Operations: Add: Asset restructuring and impairment charges, Add: Amortization of purchased intangibles, Add: Interest charge related to future purchase of remaining 30% for Motif acquisition, Less: Changes in acquisition contingent consideration, Less: Changes in valuation allowance, return to provision adjustments and other, and tax effects of items separately disclosed above. Outsourced customer experience and technology 0000017351 00000 n Third quarter 2022 GAAP revenue for TTEC Engage increased 7.2 percent to $474.5 million from $442.6 . Serving iconic and disruptive brands, TTEC's outcome-based solutions span the entire enterprise, touch every virtual interaction channel, and improve each step of the customer journey. Diluted share countfor the full year is estimated between 47.2 and 47.6 million. from 8 AM - 9 PM ET. 0000010434 00000 n DENVER, May 4, 2022 /PRNewswire/ -- TTEC Holdings, Inc. (NASDAQ:TTEC), one of the largest global CX (customer experience) technology and services innovators for digital CX transformation, today announced that Shelly Swanback has been named Chief Executive Officer of TTEC Engage. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. TTEC Engage - Digitally-enabled customer care, acquisition, and fraud mitigation services Third quarter 2021 GAAP revenue for TTEC Engage increased 6.3 percent to $442.6 million from $416.4 . 0000042702 00000 n XC0-4.2I8(4%n*J,&MA?Lz=ZDbcH+G? Reduce cost and improve CX with recommendations from your front-line employees. What You Bring to the Role. 0000042393 00000 n 0000030939 00000 n Returning to TTEC, where he led North American operations in the early 2000s, he brings deep domain expertise along with a strong background in SaaS technologies, video chat, analytics, and consulting. Learn why we use cookies and how to manage your settings. We provide customer care associates with empathy and sensibility, who support your existing customers, attract new customers, and protect customers from digital fraud or malicious content. Introducing Twilio Engage, the customer engagement solution that uniquely captures first-party customer datain real timethat you can activate into personalized campaigns on any channel. 0000028000 00000 n CE1Q 0000032457 00000 n TTEC Digital, and our 1,700+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Clarabridge Engage is now Qualtrics Connect. Working with a contact centre outsource partner provides numerous cost and innovation benefits while improving the customer experience. amazing customer With our massive addressable market, broad and deep CX capabilities, and solid financial profile, our ambition is to double the business again, but in half the time. DENVER, May 4, 2022 /PRNewswire/ -- TTEC Holdings, Inc. (NASDAQ: TTEC ), one of the largest global CX (customer experience) technology and services . When typing in this field, a list of search results will appear and be automatically updated as you type. We combine service design, strategic consulting, technology platforms and operations excellence to deliver experiences that captivate customers and dramatically improve the bottom line. Design your CX to eliminate pain points and reduce churn. We have searched the marketplace to find the best CX solutions to meet our clients and their customers' needs. 0000001601 00000 n Operating Income was $48.7 Million or 7.4 Percent of Revenue. Disconnected systems create disconnected customer experiences. Optimize the voice CX channel in a digital-first world, Contact center workforce 101: IVR vs. chatbots vs. agents, Weathering the Storm: Investing for Long-Term Contact Center Success, Driving better CX through improved employee training, Break down back-office barriers and deliver better experiences, All the CX trends you need to know for 2023, Breaking down backlogs with back-office accuracy and speed, 10 predictions shaping the evolution of customer and employee experience, Drive growth working with a customer experience outsourcing partner, Contact Center Automation Tools and Trends. Find and engage customers across all channels to accelerate growth. What are two TTEC engage products? "A dynamic leader and industry visionary, he will drive initiatives that amplify our shared, core values.". For almost four decades, we've been helping our clients manage their front office and back office systems with a combination of human and automated solutions. Restructuring and integration charges, net, Net income attributable to noncontrolling interest, Net Income Attributable to TTEC Stockholders, Net Income Per Share Attributable to TTEC Stockholders, Net Income Attributable to TTEC Stockholders Margin, RECONCILIATION OF NON-GAAP FINANCIAL INFORMATION, Asset impairment, restructuring and integration charges, Changes in acquisition contingent consideration, Adjustments to reconcile net income to net cash, Net cash provided by operating activities. 0000119471 00000 n 0000001643 00000 n We deliver automation solutions that streamline simple tasks so you have the time and resources to invest in the moments that matter. We serve millions of customers every day in 6 continents, across 90+ centers, in over 50 languages with our 60,000+ employees. TeleTech Holdings said on February 23, 2023 that its board of directors declared a regular semi-annual dividend of $0.52 per share ($1.04 annualized . I'm beyond grateful for his contributions, proud of his accomplishments, and look forward to maintaining a lifelong friendship with him. 0000005949 00000 n 835 0 obj <> endobj xref 835 69 0000000016 00000 n A reconciliation of these Non-GAAP financial measures can be found in the tables accompanying this press release. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. 0000004769 00000 n From omnichannel to messaging to automation and CRM, weve gathered all of the best CX technology platforms in one place so it is easy for you to find the rightfit. The best outcomes. Learn about contact center best practices, industry trends, and innovative approaches to keep your customershappy. Operating Income was $168.5 Million or 6.9 Percent of Revenue. TecHR Series TTEC Named #7 on Virtual Vocations' Top 25 Employer Partners for Remote Work in 2021. Our award-winning training bots help improve onboarding, speed-to-proficiency, and contact center KPIs. He also held senior executive roles at Concentrix, Xerox and most recently, Arise Virtual Solutions, Inc. "My passion for this industry runs deep, and is rooted my initial experience as a front-line contact center associate more than 30 years ago. 0000163192 00000 n Find and engage customers across all channels. 0000008977 00000 n hb``c``d`e` @16 @Nc@Y`U0Y /:p)!BJ 68W@Z The experience economy has created an explosion of interaction volumes across a myriad of channels.