If you have any problems using the site, please check that your e-ticket has been correctly issued. Daily, 7am - 11pm: Eastern Standard Time (EST). At British Airways weve always taken data protection very seriously. If you are calling from outside the UK the telephone number is +44 (0)161 447 5665. Updated 22/09/2020 10.07 AM (BST). Saying "thank you" to British Airways staff members, Vouchers for Future Travel - how to use / where is my voucher? Enter employee name to find & verify emails, phones, social links, etc. This point is immediately before Security. It is not possible to pre-book special meals for rebate passengers. BA has a dress code which is applied to rebate passengers. This button does not work with screen readers. To book a flight using Avios, you don't need to call us - our contact centres have the same availability information as shown online. Greater London UB7 0EB |. Continue reading. The airport pair on your coupon must match the flight on which you wish to travel. Please visit our Help centre for more support if you have a question about your booking or flight. Boss of British Airways, Alex Cruz, is currently in the midst of being grilled by a Parliamentary Committee regarding the thousands of redundancies on the table for the airline. The carrier has announced that it will begin recruiting cabin crew members to start working from Spring 2022 onwards. Contacting British Airways - by phone or otherwise. You'll see the most relevant contact details for you if you are logged in to ba.com. USA: (Secure Flight data item added 18AUG10). By using ba.com you agree to the use of cookies. If there is a need on the day to upgrade on departure to a cabin higher than your cabin of eligibility, those who do not comply with the dress code applicable to the available cabin will not be considered for an upgrade. you have a Case Reference) and are waiting a . As much as wed love to help over the phone, you will find it easier to get in touch by dropping us a message. Additional information about Heathrow Terminal 5 You must be through the ticket presentation point by 35 minutes before scheduled flight departure time. Find Reviews. Your booking reference consists of a combination of 6 letters and numbers e.g. AB2CD3. Address: British Airways Plc ID Unit, Hanger 6 Gate 3, South Perimeter Road, Gatwick, RH6 0PQ, BA SpeedwingCentre Alternatively, passengers will be able to re-list themselves at one of the Employee Self Service (ESS) kiosks available by the Customer Service Desk adjacent to the terminal entrance door. 2011 BA Clubs Regus 450 Bath Road, Longford. The airline was launched in 1979 as Jersey European Airways following the merger of Intra Airways and Express . It will include unlimited mileage, tax and all insurances needed to drive the vehicle. If the flight is open, the check-in agent may ask if you want an aisle or a window seat, but this depends on availability. While 800-247-9297 is British Airways's best toll-free number, there are 6 total ways to get in touch with them. This will give you your flight status. Please contact your preferred travel agent for bookings of 10 or more people travelling together. Check-in times To allow for the added security procedures now in place, please ensure that you have completed check-in formalities by 60 minutes before scheduled departure time . If a seat is allocated at the time of check-in, those passengers with hold baggage should proceed to a Fast Bag Drop desk to have their bags tagged. A free inside look at company reviews and salaries posted anonymously by employees. You are just a number to management, nothing individual. Refreshed every minute. All other airports: If there is a desk signposted for standby travel, go to that desk. Please have your booking reference ready when you call. Please also read our Privacy Policy under which, to the extent stated, you consent to the processing of your personal data. Is there a step-by-step guide I can follow? Eliminating the need for you to check your booking details and request booking services . Excesses may apply. This is a public forum and we don't recommend that. Through check-in Through check-in is not available to standby passengers. To make a new complaint or claim or follow up on an existing case, see our complaints and claims page. 159.65.154.158 If not, please call us. Q13: As a former employee not eligible for staff travel concessions, can I book Hotline tickets ? At London Gatwick North Terminal All staff travel colleagues who are not assigned a seat when checking in at a self-service kiosk will remain on standby landside until the flight has closed. Earning British Airways Avios. On Business is our loyalty programme for small to medium sized businesses. Monday - Friday: 09:00-13:00 Eastern Standard Time (EST). Request duplicate receipts, proof of travel and other insurance documents This website might use cookies for ads, social media and analytic metrics. Amenity bags will not be given to staff who travel in premium cabins. You can also get in touch with us on Twitter @British_Airways. Email: contactba.ghana@britishairways.com. How can I stop them expiring? According to the national flag carrier's annual financial statement filed with the Thai Stock Exchange on February 24, the net income for the fourth quarter of 2022 surged to 11. . The Touchdown Helpdesk closed on 15th May 2017, marking the closure of the BA Touchdown Team. Please refer to the FAQ on my.baplc.com for further information. Heathrow. For travel on flights operated by BA, BA CityFlyer, OpenSkies and the BA Franchisees (Sun-Air and Comair), listings must be made via idtravel.ba.com. Does my passport need to be valid for a certain length of time after my trip? The British Airways Executive Club Bronze member's telephone number is 0800 597 7580. Phone number : 020 8562 4000 The free alternative or geographic telephone number to call British Airways (BA) (linked to the premium rate phone number 01614475665) is included on your calls if you ring from an inclusive landline call package and is also available when calling from abroad. If on the day of travel seats are not available in your cabin of eligibility, you will automatically be considered for an upgrade to the next higher cabin depending on commercial and operational needs, and subject to complying with the applicable dress code for that higher cabin. It shows the number of listings and priority, but not commercial overbookings, etc. If you do not want to be listed for the next flight go to the ESS Flight Management Desk to advise. Search job titles. Bookings made directly with British Airways If you need to cancel your booking, please log into Manage My Booking to see the options available to you. Collecting your car One medium bag, maximum dimensions 56 x 45x 25 cm (22 x 17.5 x 9.85 ins), maximum weight 23 kg/51 lbs (but you must be able to lift it into the overhead locker yourself). 2 . British Airways is a valued partner of Expedia, and we work together to provide you with all the tools you need to book your next British Airways flight. How we can help with delayed or cancelled flights, Get advice, links and contact details for lost and damaged bags. Passengers without a listing will be refused travel. Please use the previous link instead. The action you just performed triggered the security solution. It is essential to check that information, because that is the allowance which will apply, regardless of what may be on your ticket. {{ userNotificationState.getAlertCount('bell') }}. If IT Support are unable to give you a password because your staff number is not in the system you should report this by email to the Staff Travel team at former.staff@ba.com quoting your staff number and service details, & they will check your eligibility. Refund requests may be subject to a servicing fee. Booking Hotline through my.baplc.com is restricted to staff & former staff & their widows/widowers with active staff travel concessions. If offered, we ask that you politely decline. Please choose a country/region from the drop down menu below to find the contact details of our worldwide offices. British Airways is back on the hiring road. Please choose a country/region from the drop down menu below to find the contact details of our worldwide offices. If you need to cancel your booking, please log into Manage My Booking to see the options available to you. British Airways (BA) is the flag carrier airline of the United Kingdom. We have gathered invaluable insider information and tips to help you to get on board. No special service requirement is permitted when travelling on standby travel. (Bsafe passwords) Tel: 020 8562 4000, BA ID Pass Issue Unit Enquire about changes to an existing flight booking, Check if you're able to change your booking, Enquire about an existing holiday, hotel or car hire booking, Help with special meals and name corrections, Get help with seating and baggage enquiries, Check your flight status (arrivals and departures), Enquire about refunds for flight bookings, Enquire about refunds for holiday, hotel or car hire bookings, Other enquiries including Advanced Passenger Information (API), If you have a complaint or a claim (e.g baggage/disruption), please complete the online form on our. Travel links for non-BA staff > List for a BA flight > Add APIS and contact details By using ba.com you agree to the use of cookies. Email: Liaison.1.council@ba.com All flight and holiday reservation queries are dealt with by BA. Please include your flight details or booking reference if you have an existing booking. Click on thefollowing link to go to the ESS websitehttp://my.baplc.com. Your allowance will be in accordance with the type of ticket you are using. Children under 16 years cannot travel on a rebate ticket unless accompanied by an adult travelling on the same type of rebate ticket. This information has been found through the company's General Terms & Conditions documentation or. Boarding Once you are waiting for your flight at LHR, you can enter your PNR code at www.britishairways.com/onload on your phone. BA staff travel loads are not always accurate and should be taken as an 'approximate' guide to availability. Please visit our Help centre for more support if you have a question about your booking or flight. Your IP: I have traveled on 200+ international flights and I got to say the British Airways is by far the worst airline I've ever traveled. Use this form to log in to your account or to create an account for the British Airways executive club. Try Social Media "DM via Twitter." You'll need your staff number/user ID and a BSAFE password to log into this system. By continuing to use ba.com you will be agreeing to the website Terms and Conditions and the Use Of Cookies while using the website and our services. YIDxxS1 will mean you are eligible to the economy class allowance. Email: ba.1.museum@ba.com Tell us about something using our online forms. Please visit our Help centre for more support if you have a question about your booking or flight. British Airways Our partnership with British Airways British Airways connects you to nearly 250 destinations in 90 countries around the world from its major hub at London Heathrow. Customer Service Resources Customer Relations postal address Claim baggage-related expenses or compensation. Email Form, Make a new booking or check prices for flights, holidays, hotels, car hire or upgrades, If you are ready to make a booking, youll find our cheapest prices are available. From day one, you can purchase discounted commercial tickets, known as 'Hotline' tickets, for your own use or for friends and family. Please note that this form is not intended to submit staff travel related questions as these cannot be answered. Screen Reader users press Enter to select a Filter by product. You should return to the area to check the screens for acceptance. Emails found on company website info@ba.com 50% Support 10 10 Emails found on 3rd party websites tim.price@britishairways.com 99% 0 0 One laptop bag OR one briefcase OR one handbag. From this date support for former staff with staff travel concessions will be provided by the BA People Services and Staff Travel teams. / expiry date / FAQs. Queries regarding Hotline bookings should be emailed to the "Hotline Helpdesk" team, accessed via the 'Travel' section of the BA intranet or on the home page of the former staff intranet site. Use this form to log in to your account or to create an account for the British Airways executive club, Have you already booked? For all other circumstances, or if you have problems cancelling your booking online, please call us directly on877-767-7970. Tel: 0208 570 2531 Email: Winnie.Thompson@ba.com For general enquiries, ticketing, bookings, etc, that cannot be managed online, please telephone, 0344 493 0764 (local rate). Please be sure to complete the Flight Choices section on the web-site: this gives our check-in system information to help us allocate seats, for example, whether you are prepared to split across cabins or across flights if you are travelling with other people on the same ticket type. When planning your trip, please ensure you leave yourself enough time to land and check-in again at any intermediate point. Please let us know by voting if the number works properly so that we can take a look if it doesn't and fix it ! You do not need to enter travel details or address in the USA, and if approved, the authorization is valid for two years, so it is worth applying well in advance if you think you have any intention of travelling to the USA in the coming two years. Staff Travel BA Touchdown Staff eligibility criteria If you are eligible for staff travel concessions you can view the Former Staff Travel guide in the Frequently Asked Questions section of the Employee Self Service ( ESS) website by typing 'Former Staff Travel guide' in the search box. Please choose a country/region from the drop down menu below to find the contact details of our worldwide offices. British Airways phone numbers 1890 626 747 33 17 32% Ireland 1866 835 4133 5 0 100% Mexico More phone numbers British Airways website www.britishairways.com What is British Airways's email addresses? If you are not accepted for travel you will be automatically listed for the next flight to your destination if it is on the same day. Please contact Staff Travel for further details If you were dismissed from TfL, you are not eligible for travel facilities If you were granted an immediate enhanced ill-health pension, you. Get contact details including emails and phone numbers The official British Airways customer service number UK,+44-203-808-9137 (OTA) or +44 (0)203 250 0145 from abroad. BA had begun to bring people back ahead of the. Seat allocation will depend on how you present yourself. Tel: 020 8562 5777 Bookings made through a travel agent Please contact your travel agent directly to discuss your booking. Questions submitted through this form cannot be answered, as StaffTraveler is not associated with British Airways. The free alternative or geographic telephone number to call British Airways (BA) (linked to the premium rate phone number 01614475665) is included on your calls if you ring from an inclusive landline call package and is also available when calling from abroad. If you don't have Skype or Google Voice, you'll have to make an international call and charges will apply. This site is protected by reCAPTCHA and the Google. If you've already travelled with us, our Customer Relations team would love to hear directly about your recent experience if you have a complaint, comment or claim. Find further help and advice about lost and damaged baggage, BSL Video Relay Service with SignLive Monday Saturday: 0900-1700 Use this form to log in to your account or to create an account for the British Airways executive club, Have you already booked? We're sorry your travel experience with us didn't meet your expectations. Even if you are assigned a specific seat at check-in, this may be changed to accommodate commercial requirements. Serving and retired employees of British Airways: Please refer to the BA intranet -my.baplc.com - for all Staff Travel and Employee Self Service functions. If you are not allocated a seat at check-in proceed to the Staff Travel Room located to the right at the rear of the zone. By using ba.com you agree to the use of cookies. There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. Flybe once provided more than half of UK domestic flights outside London. Physical Address: 60 Liberation Road, Horizon Plaza,Woolworth Building, Airport Residential, Accra, Ghana. 080 numbers are free from landlines and mobiles., calls to 03 numbers cost no more than a national rate call to an 01 or 02 number and must count towards any inclusive minutes in the same way as 01 and 02 call. Please ensure that your attire is appropriate for the cabin of eligibility. If this results in you exceeding the baggage allowance, you must pay any applicable excess baggage charges. In any cabin, for comfort on long-haul overnight flights, employees may change into a plain-colored track (running) suit after take off. Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. If your attire is inappropriate for the cabin of eligibility, you will be seated in a lower cabin, or may be refused travel. Any items of sports or beach wear or any other extremes of leisure wear are unacceptable in any cabin. Full-time, Part-time . British Airways is letting non-revenue staff passengers take onboard amenity kits and pyjamas as part of a series of improvements to help boost morale. JIDxxS1 will mean you are eligible to the business class allowance. Passengers without bags should proceed to security. Over time different forms of staff travel were introduced; firm travel, 100% rebate, 80% rebate, often tied to seniority and or length of service yet 90% subload was by far the most frequently used. Please contact the interline/staff travelteam within your own airline if you have any problems listing with your ticket. It is headquartered in London, England, near its main hub at Heathrow Airport.. British Airways do not offer a company travel loyalty programme in the US but our partner American Airlines does. There isalso anemail addressFormer.Staff@ba.comforcomplex questions that cannot be resolved by calling the staff travel call centre and for general administration matters such as staff travel eligibility. British Airways Plc, Waterside PO Box 365 Harmondsworth, UNITED KINGDOM UB7 0GB https://www.britishairways.com Phone Contacts Main: +44 20 8738 5050 Customer Service: (312) 843-5794 Toll Free: (800) 247-9297 How to get through to an operator: press 3 for a representative. IT Department. Numbers to use from 1 February 2021 UK: +44 (0) 207 949 3081 ( 0800hrs - 1700hrs UK local time, Daily ) USA: 1-800 782 3387 ( 2330hrs- 1600hrs, Monday to Friday ) India: +91 124 4120708 ( 0900hrs-0130hrs, Daily) Rest of World: +44 (0) 207 949 3081 (0800hrs - 1700hrs UK local time, Daily) Earn miles How do I review and update my personal information? Please note this number is only available when calling within the UK. At British Airways, we take huge pride in our past - but we're looking to the future as an airline that loves embracing the best of modern Britain. When you fly on British Airways, you can earn and redeem AAdvantage miles, plus, enjoy the benefits of your AAdvantage status. Up to 5 Contact British Airways Contact: 0344 493 0787 International Code: BA Departs From: Terminal 1 Recommended Services 09042890159 If traveling with hand baggage only, proceed to the ESS Flight Management Desk to have your boarding card issued and documents checked. Their contact details are at the end of our, To exercise your right to be forgotten please use our, To ask questions about our Privacy Policy or the data we hold on you please write to our Data Protection Officer. If you are abroad, the contact number for British Airways Executive Club Silver is: +44 (0) 207 949 3065. You should then proceed to a bag drop desk. How can I correct a mistake with one of the names in my booking? Please have your booking reference ready when you call. Sean Doyle was appointed Chief Executive of British Airways in October 2020, and Chairman in April 2021. Were keen to get to the bottom of your issues whatever they might be. million verified professionals across 35 million companies. If you're a former staff member/retired, the Touchdown websitehas all the information you need, with a special staff travel section within the "Help" area. Once you are waiting for your flight at LHR, you can enter your PNR code at www.britishairways.com/onload on your phone. As an airline industry employeewhere can I find help with my personal admin and/or booking staff travel concessions? Have you already booked? Address: www.rsaba.com, Solo Club If you are a small or medium-sized business and would like to earn your company points when your employees travel. If the kiosk prints a boarding card with a seat number, this means you have been accepted for the flight; please go immediately to the departures lounge and the gate. All Inclusive Rates The rate quoted at point of booking is fully inclusive of all mandatory charges. Using the U.S. toll-free number-U.S. toll-free number (1-800-247-9297)-requires a VOIP pre-installed solution, such as Google Voice or Skype. Duty travel check-in Where kiosks don't exist check in at the counter for the class to which you are eligible, which will depend on whether you have JIDxxS1 - meaning business class, or YIDxxS1 - meaning economy. You must check the screen in the office for further information. During his time at British Airways Sean held a number of senior roles including Finance Director BA Cargo, Head of Corporate Strategy and Executive . The majority of our calls are managed by British contact centres. Please have your booking reference ready when you call. There will be no staff travel office in Terminal 3. Where relevant you will see special offers and other local information appropriate to the country that you select as your home country. Queries regarding Hotline bookings should be emailed to the "Hotline Helpdesk" team, accessed via the 'Travel' section of the BA intranet or on the home page of the former staff intranet site. Help and advice about lost and damaged baggage, 24 hours, 7 days a week: Eastern Standard Time (EST), Make a new booking or check prices for flights, holidays, hotels, car hire or upgrades, Enquire about changes to an existing flight booking, Enquire about an existing holiday, hotel or car hire booking, Enquire about refunds for flight bookings. BA chief executive Sean Doyle said last week that the carrier had been forced to cancel 10 per cent of its flight schedules between March and October the equivalent of 8,000 round trips because. Answer. If you don't have a BSAFE password, or have difficulties logging in, please contact the BA IT Service Centre on+44 020 8562 4000. Screen Reader users press Enter to select a Filter by category. The link to the web-site, which does show who is included in the Visa Waiver program, is: Download the StaffTraveler app to get accurate, reliable seat availability for British Airways flights. If you have an item which exceeds that weight, you must re-pack into separate bags. How do I arrange to carry extra or overweight baggage? Find out what you need to travel with our step-by-step guide, from entry requirements to checking in online. How do I claim missing Avios or Tier Points on flights or other purchases? Sign up for a free account. AB2CD3. Filter. Lorem ipsum dolor sit, amet consectetur adipisicing elit. Freeber.co.uk share with its visitors non premium rate numbers for calling companies and their customer services for more than 5 years ! AND You have checked in and have a standby boarding pass, AND You have had passport & visa checked where necessary, AND It is 60 minutes before the scheduled departure time of your flight. Had a great experience and want to thank someone for it? Download the SignLive app or visit, You can also contact our Accessibility Team by email by following the link below. Refreshed every minute. Thai Airways International (THAI) had a strong financial performance in the final quarter of 2022, reflecting the gradual recovery of Thailand's tourism industry. When do my Avios expire? You may also receive a text message if you have registered your mobile/cell number. Staff and former staff with active staff travel concessions may be eligible for a concessional cargo rate on certain routes. For general enquiries, ticketing, bookings, etc, that cannot be managed online, please telephone, 0344 493 0764 (local rate). If you need advice on travelling with a disability, making a new booking or getting a refund, you can speak to our Accessibility Team. Please note that this form isnot intended to ask staff travel related questions. AND You are the party leader (when travelling in a group Once there, information about acceptance onto your flight will be displayed on the Staff Travel Screens. 19,209 talking about this. Fax: +233 (302) 823 233. Business reporter British Airways has put thousands of its staff back on furlough because of delays to the restart of international travel. Learn more about the types of assistance we offer - including wheelchairs, If you have made a booking, you can request assistance in Manage My Booking, Travelling while pregnant or with medical conditions, including advice for food allergy sufferers. The linesareopenbetween 0700-2000 hrs(UKlocal times) 7 days a week, with the exception of 25 December and 01 January. After a qualifying period, you'll be eligible for unlimited standby and premium standby fares, for you and your nominees, on the full British Airways network and other partner . If you booked directly with British Airways, use this form to request: Please allow 48 hours from the time you made your booking before submitting your request. Fly the World (Staff Travel). Also, some countries require Advance Passenger Information (API), and BA requires that this must be provided before check-in, using the Manage My Booking section of ba.com. Please note that with immediate effect, our listing website will collect the following data items for all travel to or from the USA before the listing is created: Gender, First name (as on passport), Last name (as on passport), Date of birth. All airports with self-service check-in kiosks. Answer Id 1957 The next best way to talk to their customer support team , according to other British Airways customers, is by calling their 877-216-4057 phone number for their Book a Flight Now . If accepted for travel go to a bag drop desk in the main area for your boarding card and baggage acceptance. Looking for a particular British Airways employee's phone or email? As a British Airways customer, Manage My Booking is a self-service online initiative designed to assist you by: Giving you reassurance about your booking by being able to view booking details 24 hours a day at any time up to when you travel for each flight. For the most relevant contact details, log in to your Executive Club account. is the easiest way to contact the support service department to speak to a person at British Airways and receive help by speaking to someone there. Please note this number is only available when calling within the UK. While the business class service . Loads become available 72hrs before the departure of the flight. Please note that once you have made a listing on BA (see Flight Listing section above), you can go to ba.com and check the baggage allowance for your specific flight. Website: www.ba.com/heritage Please remember that for international travel, each passenger must have a valid passport, and must have relevant visas for the destination, and for scheduled points en route, in case off-loading becomes necessary.
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