I am the person who really love shopping at Goodwill because I love treasure hunting and people who work in Goodwill are so nice, sweet and friendly. The other one serves vets, & everyone I know prefers it for several reasons. Most employees cross board are fine. Never stepping foot in there or any Goodwill store again. The return policy of Goodwill states that any product you buy needs to be returned within 30 days of the purchase and must be in its original condition. We went to the store in Citrus Heights, Ca. I purchased an item on October 24th and returned it on the 27th. I tried to return a pair of jeans and a shirt that I purchased yesterday but the store wouldn't accept them because I bought them at a Goodwill 45 miles away. She took it down but would not allow me to take with me as I shopped further. you have to sue in small claims court to get the attention, they cant be selling defective items, i bought a luggage bag and the zipper was broken, I sued them for gross negligence because all of their worked are mentally retarded, and they are knowingly and willfully aware of that exact fact, they must have manager oversight when checking zippers on items for example by a manager who is mentally normal, the judge agreed and i got my 26.00 back, Okay I live in Hot Springs Arkansas and I bought a projector from the Goodwill store there on Central Avenue and when I got it home it did not even power up furthermore I had to go and buy a power supply from Walmart which I knew that I could take back and get my money back if I had any issue with the power supply and knowing that Goodwill policy was exchanges within 14 days are good for store credit only after I got the receipt I went to the store prepared to do battle to get my money back because I would not have spent $40 on this projector had I been able to test it before I left the store and I was going to ring them anew one if they didn't give me my money back which I really expected that they wouldn't per their policy comma and I was very surprised when they actually look at receipt and saw that I paid and gave me a cash refurefund!!! Hope the can take back the shirt (I didn't try on) and the fake Philip Lim bag. I attempted to use it today (January 18th) and was told that I was beyond the 14 day exchange/return date. If Goodwill didn't overprice their stuff I could see a policy such as this but this is simply not the case. Money down the drain because staff obviously doesn't check, and they throw a fit if you try to take anything out of a box to examine it in store. Terrible customer service. I threw my 30$ useless card out it's useless to me. Be VERY aware of purchases and the "in store" credit for exchanges with tags and receipt are not always honored. Apparently not anymore. It didn't. Took them back two days later with receipt. I really understand and have compassion for workers because there are tons of donated items, it is too much for them. I bought two steam carpet cleaners at the Jackson store. Due to Covid the dressing rooms are closed so you are told it's ok to try them on at home and return the ones that don't fit for a store credit. It felt frustrating and sad.. I am disappointed with this explanation. I'm sure that you have added testing stations so that people can test all electronics, things that need to be plugged in, and open anything taped up. They dont charge extra for their return shipping. Goodwill prices are standardized and based on the Fair Market Value sheet which provides the price at which our stores are able to sell donated items. If you are going to clothes the fitting rooms, then you have to allow returns. Electronics: Stereos, Radios, VCRs, DVD Players, Etc. I respect the return policy but I want to tell something is not fair for buyer, especially electronic. If He/She is mad the prices are marked up. Across Goodwill, we are practicing the following to keep our community healthy, and encourage you to do the same. Proof of purchase is defined as having the original receipt for the item being returned or exchanged. Isn't Goodwill, Goodwill? Really? I purchased a rather large item yesterday. So Goodwill is ripping consumers off on shipping costs by pocketing the extra money that it doesn't cost to ship the items! If you are not going to allow people to try things on, you should at LEAST allow an exchange. Moreover, when I tried on a suit coat over my dress shirt and out in the open in front of one of their mirrors, a store clerk told me I could not try it on. I bought a coach purse and found out it is a fake coach purse. Even they were tested the power on, it does not mean they work. Unpriced items will be reprocessed at an undisclosed time. In store credit needs to be gotten rid of I'm sick of goodwill selling obviously broken items at inflated prices and sticking you with in store credit when you return it. Forms & Policies - Goodwill of Central and Coastal VA Donations | Ohio Association of Goodwill Industries Research charity donations & see where Goodwills profit goes. I called them before I went to take the projector back to see if they were going to be open and she told me on the phone that I couldn't get a cash refund and Only store credit so I'm not sure exactly what wind down in this scenario but I think I'm pretty sure God stepped in so I didn't have to lose my composure and cause a stink in front of everyone but I will say to Goodwill you should post your refund policy somewhere on the wall before people make a purchase so they can't say they didn't know until after the purchase. If you have questions regarding our return policy please call (423) 629-2501 or email info@goodwillchatt.org. I had purchased several pairs of jeans for my daughter on Sunday October 11, 2020. I happened to look at the receopt, and it said "All sales final". My wife and I buy for out grand daughter with the confidence that if it did not fit we could bring the items back for refund or exchange. I don't question those complaints registered here; but as a Goodwill customer for the past 70 years I obviously think they're at least "okay". Find the answer to many of our Frequently Asked Questions. I was done with talking to him and follow policy and tried to pay. As it stands today when you buy something there and return it even literally five minutes later, they've got your money and they will not give it back . That, coupled will their 501 C-3 status for nonprofit makes to be a extremely profitable corporation I would say . The cans and can nots of donations. I asked them why I couldn't get it for $1.99. Because I could try on the piece of clothing because covid is still lthere excuse for fitting rooms not being open. Manager Chris says he received approval to refund in store! I also noticed that the prices are getting to be ridiculous for donated items! Ohio Valley Goodwill Industries. They even have merchandise on the floor that is so stained, ripped, disgusting I wouldn't give it to my doglike a pair of shorts I found that had old dried blood in the crotch!! They can have 3 or 4 of the same exact thing everyone have a different price.. It's a. Response-we need to make money too. So yeah I get the whole as is thing but I did everything I could to make sure it worked ok and do your sticker not inspect things?? Can I exchange my men suit I bought and never wear 1day, I bought 3 pairs of shoes. I tried to return the items on Monday October 12, 2020. Sounds like I'm out my $7 since its been over 24 hours and it's electric. I purchased a DVD player and found out it didn't work! They said they had never heard of such a thing. Goodwill will also provide a Fair Market Value sheet that can be used as a guide to establish the value of your items. Bad business decision.Bad judgement to change their policy. You can return the product within 30 days from the purchase date. I do not go their often and in Phoenix metro area in store credit. We went shopping at goodwill. Having a receipt and having tags on them still you are double dipping the consumer. And they don't honor it half the time since their workers seem to make up their own rules. He did not show some sympathy. I'm so angry and disappointed. Where is the logic in any of that?? I purchased some items on July 29th 2020. 177. I have always donated to good will that must run it to the thousands of Dallas over the years. I then asked for a store credit voucher to go to another store and they refused. Very unsatisfied. Prior written permission of providing job opportunities to support and comfortable for that policy. Goodwill gives back NOTHING! Very strange considering I also purchased one chair at the other store earlier in the day, & not only did they OFFER to load it into my car, but THEY used their own twine to secure everything. My Husband would like to know when you buy a electronic device .And you come home to try it out and you find out it does not work and they tell you have 48 hrs to bring it back and you are told that you have to use a in store credit instead of it going back on your credit card ,, He wants to know why that is ,, Please email me Thank you so much .. Electronics may be returned within 3 days. So you buy something, it was the wrong size, I guess you can wear it as a hat, or just give it to a homeless person to smoke, or something. It's all about making money for CEO and upper management and not to help the struggling people it portrays. Now me & my family will no longer be shopping here. When donations are made to Goodwill a receipt is provided. What happens after I donate my items to Goodwill? I Spend Over $5,000 A Month Re-selling For A Local Consignment Shop, And I Purchase Bulk, I Dont Have The Time To Go Theough Hundreds Of Items When Purchasing And Inevitably I Always Miss A Stain, Rip, Tear Or Malfunction. Goodwill Outlet Store purchases cannot be returned and their sales are final.if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[320,50],'returnsandrefund_com-medrectangle-4','ezslot_2',102,'0','0'])};__ez_fad_position('div-gpt-ad-returnsandrefund_com-medrectangle-4-0');if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[320,50],'returnsandrefund_com-medrectangle-4','ezslot_3',102,'0','1'])};__ez_fad_position('div-gpt-ad-returnsandrefund_com-medrectangle-4-0_1'); .medrectangle-4-multi-102{border:none !important;display:block !important;float:none !important;line-height:0px;margin-bottom:7px !important;margin-left:auto !important;margin-right:auto !important;margin-top:7px !important;max-width:100% !important;min-height:50px;padding:0;text-align:center !important;}. I was so angry I had to get away from there ASAP before I lost my temper. If you aren't for any reason, you may return . This can be used for future purchases at any Goodwill store. That's a form of theft and not good for public image at all. Almost every Goodwill location that closed during state-issued closures are now re-opened. I need more than one day, I'm busy on tuesday's , also only 75% off instead of 1.99. I now still have to go out and buy more China because there was not even enough unbroken pieces to make a matching set. Goodwill is a ripoff. It always kind of irked me about the double taxing, & the false advertising (items in the wrong box or items broken inside boxes that you can't open till you buy it). Abstract. All other items SOLD AS IS. I will think twice about shopping there from now on. You now give a gift card. And I will explain to you why! I will never donate to goodwill again. Hence your whole crap about "providing jobs". Tax professionals advise donors to determine the value of their items. Talk about ripping your customer off. I have not even left the store and told the manager that i wouold like to exchange it with something in the store since they will not refund my money. He might forgot that the donors and customers support Goodwill to run business, so you can help people. These items are known as non-returnable items. No open dressing rooms? Goodwill said the threats appear to be directed at a particular store in Stark County. If you are not sure we are happy to help. In order to ensure that there is always room for different items to be stocked, merchandise is removed from the store if it has not sold within 4 weeks. I am done with Good Will forever if they stick with this new policy. Great Job Lumberton NJ store in working things out for this customer. Goodwill clothing online purchase returnable to local Goodwill Store? Hi, I have bought many items over the years at their stores and have occasionally returned an item with a full refund each time. Since you do not have dressing rooms open for trying on for clothing think cash refund is fai4 versus credit. goodwill return policy ohio THAT is a health issue, not trying on and returning if they don't fit!". And yet all of Goodwill's dressing rooms were still closed at this store. Items without a price will NOT be sold. Goodwill in Paris tax is the biggest ripoff I have seen they sell way overpriced items u can buy new in stores for same or less in original store they came from . Can you return items to Goodwill? - Beth's Shopping Cents Something (I could explain in detail in a pm) totally unexpected and out of my control came up and I was unable to pick it up. Damage and loss prevention and handling the merchandise. I took the radio back from the cashier (so they couldn't re- sell it. I bought a 37 LG TV at Goodwill Store at 5880 Edinger Ave, Huntington Beach, CA 92649, lastbMonday afternoon. LA Canada and Lambert street. The return policy stated here is reasonable except that ALL items, including electronics and defective items should be returnable within the 10 days, not just clothing. All 3 locations know me. Went back to the Store returned the item and the Manager fid nit gave my money back. Even so, I've never had to do this, because near the time limit, I have been lucky and found something I liked :-), Goodwill return policy has got to go it has got to stop. When Goodwill started selling online after they found out how much money could be made by selling online from resellers that we're coming into their stores! When asked to downate after buying something to the rounded up amount, I do so. The Supervisor told me repeatedly that they do NOT do store credit!? Goodwill accepts clothing (which is the most popular item from donors), household items, electronics, and retail inventory.. It doesnt take long to simply test the items you're selling to ensure that they are at least functional. Goodwill-Easter Seals Minnesota However, you cannot request an exchange for an unidentical product even if it has the same value. Goodwill stores are a haven for thrifters and those who just want to score a good deal. Goodwill should also return the original receipt to the customer. Having a receipt and having tags on them still you are double dipping the consumer. It is not the customer fault you had 1000 of old television and However, I desired to purchase a pure there. Now if it doesn't fit I need to resell it or be out the money? But what's more important why such a mean ,rude attitude from personal to clients/customers. There is no actual statement that proves this but you can try it. I spoke to the manager who said clothes have never been returnable, but I know I have received store credit before. Ughh! Disappointed to learn about the change to Goodwill's return policy. PDF Drug-Free Workplace Program - Ohio I tried to return them the next day, and was told by two people, in a snotty manner, that was not their policy and I could only have a store credit. The cashier told me they didn't issue credits, but she called a manager for me. I think some people get confused as to what that means. Everyone knows that if you are a size XL shirt or something, that that doesn't mean it's going to feel right on you. They sell items that are incomplete or broken w no warning but WILL NOT EVEN EXCHANGE THE MESSED UP ITEMS . I didn't want to make a scene so I just accepted it. I received 2 items for my birthday in March. Can I use my credit? Does BJs Accept EBT Card For In-store and Online Purchases? Because I could not find anything to exchange it for they offered me an in-store-credit of $4.49. Once in a while I lose and too many times I consider better since they do not and often put stuff not ever going to work out which is fine if they know and price cheaper if unconfirmed ok and and sold as is. I convinced a lot of people to start shopping there. I shop there and donate and I don't like being waited on or helped by hateful people. Goodwill Central Coast information for tax return with address of your donation center. Their return policy is non-existent, it's a exchange policy instead. Return Policy: Defective electrical, electronic and mechanical merchandise may be returned within 48 hours for store credit only. I purchased a tote bag at the Florin Road store yesterday. I donate tons of stuff to our local Goodwill and have had trouble multiple times returning non working items and things that don't fit. I told him this business is a scam I will not shop at Goodwill again. If you think "stealing" from people is ok, because that is what you're doing, then you really should be ashamed.
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