I am not aware there is any such Advance Payment Agreement in place between Dart Charge and in the form of a properly opened account. Really worrying that they tried to charge you this amount. Yes, I fully agree with you Alan. I will then find out why the option is missing. we are a small hire company in Lancashire. The 14-day grace period doesnt start until yo uget the PCN. The cashless payment system does fail, and motorists are paying the London Congestion Charge by mistake. She inadvertently crossed and recrossed the dart crossing by accident. However, I did not pay in the 14 day period for the bridge crossing as I have been on holiday for 3 and a half weeks. Shame on you Dartford crossing and management team. I think you have answered your own question there. I was away 1/2 weeks ago, should I pay now or await the letter, saying car not found on system? However, it sounds like you just made one crossing so either pay now at the usual rate or wait until the charge notice turns up and gives you the 14-day grace period. I made a return crossing (first ever crossing) on 7/9/15 and completely forgot to pay by midnight the following day. Youre not alone if you paid the London Congestion Charge by mistake. And will they accept we will not pay the penalty. Set up a pre-pay account: This will need to be done in advance and will require you to pay in at least 10.00 when you register. :(, Tommy, The charge can be paid online, by phone, or at a retail location. When will that arrive? It seems that my payment doesnt count towards the crossing and just sits in an account..and unbeknown to me I was expected to pay AGAIN when the first letter arrived and had 14 days grace. If I do (which I hope I dont) can I appeal it since I paid, albeit 8 days too late?.. If they think until the parking ticket is unfair, the south ramp takes you directly to our doorstep uno. My query is about the 14-day grace period for the first offence. I live up north too and there are 10 in my area so no excuses. I called them up and they said to write to them explaining my circumstances which I did. Council parking tickets are called Penalty Charge Notices. Is there a process to sue the Dartford Crossing for the cost of having to challenge their mistakes in sending wrongful PCNs? A month and a half later now and Ive got a further penalty of 70 because the previous 35 was not received on time. The web page did not mention any outstanding crossings, so I took this as my payment was complete. but their response will be within 40 and 50 days so I really dont know what to do now. - Charge Certificate - increases the penalty by 50%. Hi Follow this link for information and a direct link to an official page where you can start the appeal process. If it was your first offence, you will be given 14 days to pay the original toll and avoid the fine. I emigrated to Switzerland and have used the crossing on average once a year for the last 35 years. We ended up in the small claims arbitration process. I just assumed that as there were no booths that theyd finally seen sense and dropped the charge. MoneyNerd Limiteds FCA Firm Reference Number is: 978681, You can check these details onhttps://register.fca.org.uk/s/. Were all being hit by rubbish signage. Why not give all motorists a fair chance of understanding what to do? DC- It should arrive within 2 weeks. Its also clear the site is targeting millions of foreign drivers who use the crossing each year, with the website offering versions of the payment system in 18 languages.How to pay the official site: If paying online, make sure you save cash and get an official receipt by heading here otherwise you could be left with no proof of payment or means of appeal if something goes wrong.www.gov.uk/pay-dartford-crossing-charge. Another confusing element is the use of Londons Congestion Charge logo- the C in a red circle. Can they leave it so long to issue the fine? I didnt noticed that I have to pay for crossing. https://www.gov.uk/make-a-freedom-of-information-request. As the van was leased the hire firm are also charging me 30 for this. But I only paid today 1 September. He lives up in the north and doesnt have an internet connection, just like 30% of the population in the north. www.paydartcharge.co.uk appears at the top of the Google search Appearing at the top of Google's search ranking means less online savvy Dartford Crossing users could be paying too much. MoneyNerd a trading name of MoneyNerd Limited, registered in England (12915403). Returning from two months abroad I saw no information signs and (stupidly) assumed that the barriers were open due to weight of traffic. Only to get ANOTHER PCN issued on 25th November, for her other crossing on the 3rd July almost 5 months later. . .. so Im delighted and offer to pay. Read our full guide to Dartford Crossing changes here. The paper work from the D of T was issued 15/06/2015. If you do not pay the Dart Charge by midnight the day after using the Dartford Crossing, a Penalty Charge Notice will be issued. I just got a fine for 105 for an offence 2 months a go. a further requirement from EPCPLC of Eur 151.73 to pay within 27th February Hi, I crossed the bridge at around 5pm on Monday 5th Oct. They have asked I pay another 5 or they will charge me the fine of 70 if I delay (aka appeal). How much did they charge you on the credit card? We don't as a general policy investigate the solvency of companies mentioned (how likely they are to go bust), but there is a risk any company can struggle and it's rarely made public until it's too late (see the. This is just extortion. I do not have a smart phone and internet access at my destination was difficult. Vehicles usually pay 2.50 to use the crossing. I havent received any kind of notice through the post yet regarding the fine and it has been 12 days if I get a letter, does anyone know if I will still have to pay the fine, or will I then have 14 days to pay the toll as its a first offence? Hope it helped. Im a UK citizen and Im looking to leave the country driven out by my own governments practices. The last time I crossed, I noticed the big C on the road, which I had seen in London. I didnt even know about those charges as it was my first trip around London. I did this right away on-line and was emailed a receipt. She was eventually releasedafter a 175,000 ransom . Simply use the store locator below to find the outlet thats closest to you. The thing is that I have tried to find reference to the14 day grace period and can find nothing except what you have quoted a Highways Agency spokesman as saying. I am worried that the 2.50 I paid on Weds has not been credited to the correct crossing and I will still get a PCN now. I am not sure whether the correct term is theft or extortion or plain bullying but I feel like a little kid whos had his dinner money taken by the school bully. i have looked at your website , were is the price tariff I want to find how much boat and trailer cost ? Thanks. What hope do we have. Remembered 10 days later so went on website and made a one off payment of 5. Click it. Theres no web address on the signage, so motorists are paying the wrong charge. We either forget to pay and they do not send a reminder, or we pay only to find that we should have paid twice, once for one way and once for the other. Paid Dart charge late and first notice of a fine is 105! The first time I did have access to WiFi was after the payment deadline. Must be easier and more cost efficient to erect some clear signs than send out payment demands! I was told by DC a hire company should do the change and I was also told by hire company that DC should do so. Would be possible pay it now, or I have to pay the penalty? I telephoned on the 22/05/2015 and was told if I paid 2.50 it would be ok, perhaps that person should have done a proper check or perhaps they are not trained. In answer to the few brain dead zombies as to why we dont pay our crossing fees in advance, I have encountered all of these problems :- I crossed the QE2 bridge on 15th June and have only just discovered today that the charges have to be paid within 24hrs of crossing I like so many others assumed the charges had been suspended while major works are carried out as the signage is not very clear. Like this, you get to confirm whether a payment was made or not. Rod Himsley. I would like to pay today. If you dont pay by midnight the day after the crossing you will face a penalty. Why is there no information at service areas near the Dartford Crossing? Contravention date 21/02/2015 and I make a payment on 23/02/2015. why would I go through that channel when it clearly states 14days grace for first timers and it was paid well within this. can someone please if I should just wait or call them? My wife made a return trip with our boys 8 days ago and when I asked her if she had subsequently paid she said Oh ****, no, I forgot! I paid online in advance of a return crossing (2 journeys) cost 5 via the gov website. I crossed the dart ford crossing On the 24th June 2019 I went to pay the following day in my phone but the page wouldnt fully load I tryed several times to pay the fee that day and the page still wasnt loading the following day i manage to pay online using a pc i also have a receipt for this I have now received a fine for 2 amounts recent one being 102 I dont not find this fair or reasonable as I made several attempts to make the payment the next day before midnight is there anyway I can appeal this. I did not know I only had 1 day to make the payment and ended up forgetting about it. We have not heard this policy is changing. If you are not aware that there is a contact being offered then how can you have agreed to the contract to cross for payment? Couldnt they have left 1 booth open for all those drivers who dont waste half their life figuring out how to pay ridiculous toll charges in their chosen holiday destination? The arbitrary (and disproportionate) 35 fine is only there to generate money. I have the same issue. After working in the Credit Card and Loan industry for more than a decade, Scott felt a desire to make a greater positive impact in the world. A few weeks later we received a letter from the Dartford Tunnel telling me that the return journey had not been paid and enclosing a fine. as first timers on this route since it has all changed were able to pay 2 crossing charges now we are home. We are sorry to hear about the disappointment of the operation not going ahead and hope you get good news soon. I driven through Dartford crossing on Saturday & driven back again on Sunday but felts so ill when I got back home so I went to bed as soon as I got in. Could someone please have a look to see if there are any "holes" in it. Was in a non fault accident, paid 250 excess, other driver has lied and didnt pay a penny as its a company lorry. What can i do? I tried to pay via the website this evening 20.07.2015. This is the sort of initiative that makes people feel that authorities are working against them rather than providing them with a service and supporting them. contact us page. people who clearly forgot to pay) and those who dont. An informal challenge. 3. we dont want to set up a pre-payment and leave our money mouldering in the governments coffers because it is only marginally shorter for us to go the Dartford Crossing way than to the north, so we decide each time which way to go round the M25 based on traffic. eradicate the charge completely as we have paid for it via taxes and crossings hundreds of time over. I have just paid online the 5, and I have never been caught out on not paying before do you think I will still receive a fine? Ken. I do recognise that has a recent history of making another slightly late payment, but there is no evidence that Dart Charge took that into account when actually issuing this PCN. Forgot to pay by midnight the following day (we were staying with friends), Paid on Monday. Sams also sent a threatening note that demanded 140,000 in cash, to be delivered by a female police officer, or Julie would "never be seen again". I phoned Dart Charge and was told that actually there was a third penalty to be issued for another day. Do you know if they have abandoned that practice? Most importantly, the amount will significantly increase to 70 (discounted to 35 if paid within 14 days). Will I be ok? Also people should be able to pay by post after the crossing made. All this makes sure, everyone can pay up! mark, Hi Mark, We are just giving information about the new charging system and are not part of the crossing itself.Please call the crossing info line 0300 300 0120. Add a copy of your payment (email if online or scan it/take phone piccie and save first) in the next box and write a quick blurb to say it was paid. I have just returned from travelling in the UK in my car. Received a PCN for a one way journey we made 5 MONTHS AGO! It is a crazy system and amounts to Highway Robbery but they do seem reasonable if you talk to them. 425 to release it because of unpaid Dart charge. I am happy to admit I forgot to pay (its a first offence) but by the time I got a PCN the fine had risen to 107.50 each way :(. We are still being pursued by dart Charge for ever increasing amounts. Reduced to 35.00 if paid in 14 days. On the appeal page them start appeal link is very small and hidden at the bottom of the page hmm!https://www.aph.com/community/holidays/dartford-crossing-new-charging-system-explained/#appeal. Now I am back home, I have made the payment using my home internet access, but have missed the less than 48hrs deadline. Penalty charge notice number This can be found on the first page of the penalty charge notice you received in the post, it starts with the letters 'IA', 'IB' or 'IK'. Heres how to appeal if youve feel youve been issued an incorrect or unfair penalty charge. We were advised that the admin fees were not recoverable. Messed up as I have either a zero or the letter O (even as I type this, I cant remember which) and got it wrong had to retype it the next page just hung there started again, got payment details in etc etc and paid at 4 minutes past midnight, as stated on the receipt! It is set up for you to fail. No 14 day reminder; just a letter with the fine, dated April, which I found today! I was on a family holiday and we had not realised about the new system. Reading these comments I am now worried I will receive a load of penalty notices in five months time demanding vast sums of money. Challenge a penalty charge notice Any driver hoping to make a note is therefore forced to do so whilst driving, which must surely amount to the commission of a motoring offence (driving without due care and attention). 42 is a lot for any hire car firm. You could get a Dart Charge penalty charge notice for several reasons. Anyone know who is in charge of this? no barriers, no man at the tollbooths and I cant remember any sign over there Im doing the representations x10 . just had the same happen to me i am fuming. Was this the first time you have forgotten to pay? However, the website is not clear if it has taken payment with relation to last nights crossing. It is a huge amount that youre being asked to pay for a system that is flawed. (3) We dont want an account as we might only use the crossing maybe 6 times a year. I thought it was just a temporary changes and there was no charge for the time being, only to find out now I had to pay online. first offender for goodness sake the criminals are those extorting money out of people, such as government no less. (4) If you have a Santander bank account it is a nightmare trying to use their credit card on line, I would use AMEX but gov.uk dont accept them. Fixed penalty notices are issued by the police, your local council or the Driver and Vehicle Standards Agency (DVSA). What is a Dart penalty charge notice (PCN)? I have an account I thought I had enough to cover my return journey but when I Checked my balance I was -0.37 surely I wont get a fine will I? If you don't want to complain online, you can do it by phone or letter. The first hotel did not provide WiFi and so I was unable to search online. I paid the 7.50 over the phone and they emailed a receipt. then pay it. Payment and dissemination of information does appear to favour those with internet access, but there are easy ways for non-connected drivers to pay up and beat the fines. I informed them that their computer system had told me what to pay (5.00 return) and that I had paid it. Hi Pete, In order to appeal to the independent adjudicator, firstly you have to write a letter to Dart Charge in Leeds, using the postal system (in this day and age!) PS Ive also set up an account 10 for future crossings, thanks, I have tried to make a one off payment & it does not accept my 2 email addresses.saying invalid email address. Hi. We forgot to pay and a letter was sent, fine. If you appeal within 14 days of receiving the fine and your challenge is rejected, you may only have to pay 50% of the fine. MoneyNerd Limited is a free to use service, however we may receive a commission, at no cost to you, if you complete a loan, enter into a mortgage, remortgage or equity release agreement. I very reluctantly paid the 600 fines which meant we literally didnt eat for a few days and since then I go out of my way to drive around the toll via the Blackwall tunnel. How can the burial of a mother and a 2.50 fee be weighted. Re: Dart Charge - Penalty Charge Notice Numbers IA1xxxxxx, IA1xxxxxxx, IA2xxxxx and IA2xxxxxx Following receipt of the above Penalty Charge Notices (herein referred to as PCNs) for two contraventions dated 31st of July and the 7th of August, likewise for the contraventions dated the 6th of novermber and 9th of november. However, having completed the whole of the online form, the process suddenly ended just as before, as I tried to pay the 10 advance payment. Just to check, the DVLA gives the details of my address for the PCN letter? Im more angry with myself than anything else :(. Apart from the quote from their nameless spokesman, has this been published by them anywhere? The AA has reported that tolls took duplicate payments all too often. How can this be? Trawled for ages thru the website but could find no info about the Tags. I would also hope that you will not get charged both because of your day and the time being just two minutes late which could easily be down to the payment system being slow. I was driving there first time and until now Ive had no clue about any payment requirements. They have all our details, and can send out a fine snappy enough. The purpose of the penalty scheme is to encourage compliance with the payment system. Im in a similar position. Have 4! Only when the PCNs arrived (yes, two, though a month apart even though the southward/northward journeys were only 8 days apart) did we discover that Dart Charge was a brand name for the toll to cross the Thames. At least on the M6 toll road you are given the opportunity to see prices and if you dont agree, an access road off. Find a quiet corner and scream very loudly we feel for you! That said, you can use the tunnel for free at night if you cross between 10pm and 6am every day of the week. Its worth calling up customer services giving them your number plate and seeing what charges are outstanding. Amazingly this certificate related to a contravention on the 3/06/15, had detailed the fact that I hadnt responded to previous letters etc. Have France removed their toll booths. When we get before an audience, we throw most of our natural methods of expression to the wind, and strive after artificial effects. Theoretically, yes, although the penalty charge notice would have to be for the penalty amount of 70, and could not include the crossing fee. Will I be fined or should I get away with it seeing as I paid it 2 days later This is my first journey too? Yours faithfully, [Your signature] Download letter docx ( 14 KB) this is my first time to pay dart charge and I did not know have to pay both way and I did pay only one way not pay on return. Its my first time. 2/2 If you need to pay for a crossing or a penalty charge notice you can do so by calling 0300 300 0120 and selecting the automated payment option, . Find your local Trading Standards office here. As it is I am now apparently liable for a fine of 2 x 105 pounds. If the PCN is not paid, additional fines may be imposed and enforcement action may be taken, such as court summons or vehicle clamping. You will then be asked to pay the PCN. No just use the Payzone finder and make your payment. FML! This led me to the conclusion, that I needed to pay a charge for using the crossing. First the Lendal Bridge in York, now the Dart crossing. Can I pay now the two crossings online or I have to wait for receiving the fine? To be honest were just as in the dark down here in the south. Dont trust HMG Agencies? I feel annoyed that if it hadnt been for my cousin telling me the barriers have been removed & you now have to pay on line I would never of known anything about it, we are traveling from Nottingham to visit my relatives in Kent, we are due to travel on 1/11/15 so we will see how well things are sign posted, I have also just received a penalty notice for a crossing made on the 22.06.2015 which I paid 5.00 for on the 26.06.2015 , rang up yesterday the advisor couldnt understand it as a note had been made on the account that two crossing were made but they have only confirmation payment of one 2.50 . I had my money ready to pay as Ive done before but no barriers. I am so angry at myself, I want to pay it online, but it will make no difference now. The penalty notice arrived. I contacted the hire company who said I would need to contact Dartford crossing. Apart from that, I believe from these notes that there should be 14 day grace period to pay the original fee but therte is no mention of this option on either demand. Job done Not only did I save 50 on fees, I also won and didnt have to pay my 271 fine. Hello I would certainly appeal on the grounds you could not have resonably been expected to pay on time. Not received any fine notices since crossing 28th march and 13th April but potentially liable to 140 fine despite being ready to pay. I have just realised I forgot to pay on the 12.11.2015 :( I think this system is a real scam because it penalize honnest and innocent people. I have never had a speeding fine or parking ticket in my life but this is just ridiculous. Enter postcode of the tunnel or your destination where you can pay. If it is 2.50, then let it be 2.50, how can an overnight or next day midnight turn to several hundreds of pounds, what happened to the road overnight. really poor direction to the general public on what to do. Full name (Witness) Address Postcode The above named witness, declares that: Tick all boxes that apply to you. please help me, this is just not good enough if i am charged anymore i will be taking this further, im not sure if i owe 2.50 or 5.00, this is unexceptionable.. Hi Caroline Just to make it clear we dont run the crossing, this page is designed to help drivers get the information they need to avoid fines. Maybe Ive just been lucky but worth trying! Just RTS their scare mail and tell them you have no contract with them. If I am on holidays in the UK I have no tablet, notebook or computer with me only an old mobile. Britain wake up to reality! Otherwise, you dont have any proof of payment if things go wrong and you get a Dart Charge penalty charge notice. However, a warning to you. Hi Joel Ive just had JBW come round to my house, after visiting my place of work, informing me I now have a CCJ against my name and owe them over 400 from a crossing I made on 6th Jan and paid for on the 8th. The Highways Agency has changed the way drivers pay to use the Dartford Crossing (Dart Charge) and drivers no longer pay at the barriers, instead they pay in advance or by midnight the day after the crossing. As per their letter the fine is cancelled. My bank statement shows that I did pay. What do I do if the car is a mobility car for disabled as we never payed toll before . Drawing upon the collective expertise of our team, we possess an in-depth understanding of the financial industry and are dedicated to delivering accessible and practical information to those who need it the most. If you wish for tourists to come and enjoy your country get rid of revenue fleecing schemes like this Rest Assured I will be passing on to everyone I know how despicable your countrys toll system is 1) Set up a pre-pay account: 2) Pay online: 3) Pay in advance for a one-off crossing: 4) Over the phone: 5) Payzone retail outlet: 6) Pay by post: Help improve the Crossing experience: image credit Please take a few seconds to take this poll and tell us how you'd improve the new charging system.. The system seems to be extremely clogged. This appears to be an unhelpful, punitive system not in the public interest, apparently designed to maximize cash generation rather than provide a public service. Whats a PCN worth now? I travelled home to Liverpool for the first time via Dartford Crossing on Monday (20.07.2015). How does not received a dart charge penalty. The reason? Pay in advance for a one-off crossing: If you only use the crossing occasionally, for trips to the airport etc, then paying a minimum of 10.00 into an account is not a good use of your money. It might be worth the 2.50 gamble on paying or phone them and explain the situation. We seem to be O.K. If you pay for your Dartford Crossing online, you should check your bank account to ensure you werent charged twice. I was travelling with my family on holiday, and a part that I didnt know any thing about new rules Delivery is usually deemed to be 2 working days after the date on the notice. As my work was extended I didnt fly back to Manchester where my is registered and I found a full 105 plus toll had been issued in July. This whole online paying system just feels so criminal and just aimed at catching people out. I now had to wait 56 days to receive their response. I received two PCNs for a journey (one going out and one coming back). What an absolute scam, where does the money go from the fines? Remember like Transport for London and its Congestion Charge, you will not be reminded to pay your toll by the operating authority, which makes this a great service.Join up here:www.dartsave.co.uk.