World renowned for its golf and tennis, Hilton Head also offers a variety of water sports, miles of bike paths, wonderful restaurants and great shopping. As he went on he began disclosing the annual fee (about 800$).then disclosed that it was a $30,000 Deed of Trust.then the 17% interest. The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. Must call to book. Just went through a similar situation as you. In Sept 2021, I was called about purchasing a two-day vacation that started on any Wednesday throughout the year. Thats another reason why people buy timeshares because the accommodations are comfortable, spacious, and luxurious! Someone's going to jail and it isn't me. Most owners do in fact love their timeshare , but sometimes our lifestyles change or we just cant vacation like we used to. They never answer our calls I but 5000.points and paid $2000. Book by 8/15 for travel through 12/15/22. We put down $1200 on our credit card and signed the financing paperwork for the rest. We grabbed our stuff and got the heck out of there. We were told they no longer sell that Two years ago we attended a sales pitch at palmera.We already had 3000 points and were persuaded to increase our points by selling our RCI deeded property.Proceeds were to cover all costs. Claim it and get a lot of features. Bought 2000 points for a "gold crown" 3-bedroom condo ($850 down). Report inappropriate content Robert F 2 posts 92. Book by 8/15 for travel through 12/15/22. I did this for over an hour. On july 8 2019 mr sheldon fed/ex me a 3 page quit deed contract to be sign and notarize which has been completed, signed and notarized on july 18 2019 but i have not yet mailed it because prior to his request mr sheldon and i had multiple conversations on the phone about reimbursing me with a 3 night 4 days vacation at hilton head and a 7 day vacation at any of r.C.I 60 properties i have not received it yet. At least I can dispute the credit card charges. Vacation Club membership. 2023 RCI, LLC. We purchased a timeshare with Palmera. It was also stated that Palmera would take back the entire deed at no loss to me "whenever" I wanted. It was basically, sorry sucker attitude. Based on what clients have told us when requesting for our help, we decided to let people know hereby about the complaints received day by day and how people have been affected by Villa del Palmar. *The $199USD exchange fee offer and $209USD Extra VacationsSM getaways must be booked by 2/28/23 for travel through 12/31/23 and applies to All-Inclusive vacations only. BBB reports on known marketplace practices. If you didnt knowingly sign up for a sweepstakes run by some outfit that had terms and conditions you agreed to, any out-of-the-blue winner notification is almost surely a scam. Learn More. I want to give it away, We just want to walk away from the contract, We joined palmera timeshare 11/2019 with false sale pitch. Desired Settlement: cancellation of contract with no negative credit report filing. Definitely an extremely shady "company" with very poor business practices, and I'm glad we saw your post. After purchasing, I was told to just click Book Me and schedule my trip. I even saw some stuff abour class action lawsuits. BBB Business Profiles are subject to change at any time. Contributions should be appropriate for a global audience. Featured review. We attended the 90 min presentation this past weekend in Hilton Head Island. After all, it's not their money but yours. The overall rating of the company is 2.0 and consumers are mostly dissatisfied. Timeshares are meant to be a lifelong product, even to pass down to your children or grandchildren. Know they have sent the timeshare to a collection agency and we have no clue on how to resolve this issue. Now, I'm having nightmarish thoughts that someone will refuse to accept the letter delivery, etc. Connect with Palmera Vacation Club via Facebook at, Follow Palmera Vacation Club on Twitter at, Like, share & subscribe to Palmera Vacation Club on YouTube at. Read Also: Sale Of Vacation Rental Property. Called better business and state of SC. Login. I suspect this goes on all the time. Villagroup time share resorts count with different recreational spots like pools, tennis courts, gym, spa & nearby golf course for you to enjoy and experience a relaxing vacation in a place where you can find from villas to condos, suites and penthouses, all for public in general there is no only members area. No response. The latest review amount billed was posted on Feb 28, 2023. We purchased a 3000 point timeshare for $12, 500 from Palmera Vacation Club. She tries to manipulate us into buying a different packagejust a vacation club without the ownership. If we can verify it in our system, an email will be sent to you with your password. I'm tired of the lies. Some systems only allow USPS. Load More; Browse for Rent Browse for Sale Add Your Property. Making a full refund, as the consumer requested, Refuse to adjust, relying on terms of agreement. I sent it to the person and address listed on the Right to Cancel paperwork we signed during the scam process. I have already paid $2655 plus $846. Long gone are the days of owners traveling to the same resort, in the same unit, at the same time every year. Please let me know about a class action lawsuit against Palmera if one exists. Barcelo/occidental vacation club is a rip off. Fractional ownership such as timeshare may be a good way to vacation to the same place every yearbut its a lousy overall investment. Should I contact the finance company as well to let them know we have canceled the contract? In may 2019 i received a blank form from mr sheldon his contact is 843-842-2490 ex 227 requesting me to sign and return the document back to hm. Fraudulent representation of a time share, Desired Settlement: cancellation of contract with no negative credit report filing, Vacation Club and what we were promised and told. Revdex.com: I have reviewed the response made by the business in reference to complaint ID 12109628, and find that this resolution is satisfactory to me. would get enough money to pay off their time share. The travel prices the salesman This is a multi-location business. The City of Charleston's attorney says during the past several years they received complaints about Vacation Inspirations and Wholesale Escapes. CHARLESTON, SC A Live 5 News investigation has uncovered dozens of complaints filed against businesses that sell timeshares and luxury vacation packages. Read full review of Palmera Vacation Club. Taxes, additional fees and charges may apply. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. get quotes and more. to the resort just about 1 year later and went to the sales office Need to file a complaint? Influential celebrities and unscrupulous companies have overrun the media with messaging that timeshares are bad. I just feel so bad for all of the people that get swindled by vultures like these. This post has been removed at the author's request. This offer only applies to new reservations. Hawaii Seller of Travel Reg. Does anyone else have experience with this and any advice? I would urge anyone experiencing problems to write to the local paper (ISLAND PACKET) with a letter to the editor. We have excellent credit and I don't want this to ruin it! The savings and perks are clear. I am respectfully asking for a rapid response. We asked plenty of questions, figuring 4 heads were . Good luck! The letter is already in transit via FedEx to PCV. Destinations and travel times are subject to availability and confirmed on a first-come, first-served basis. After the sales pitch we talked and decided this was a good deal and put down 10% or 850.00 deposit, and were told we would get information in about 30 days. Taxes, additional fees, and charges may apply. Time Shares. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. We said that we prefer to rent houses when on vacation instead of staying in condo communities. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. They sat us down with our salesman in a large room. Boy what an experience that wasfirst some guy wisked us away to a room away from everybody else, which was fine since we wanted to have a private conversation. Plus, you can even save on dining when you have the option to use a kitchen for home-cooked meals. He would say that "we are his black sheep" (since we wouldn't buy his time share) He said if he could get 2 people out 6 he saw that day to buy into it.it was a good day for him (money-wise). So I stopped paying them, and they took money from my checking account (unauthorized) in addition to the $1K downpayment. Creating memorable vacations for our members. Theyre selling pie in the sky, and Marie Callender is better at making pies. Palmera Vacation Club. Our last conversation which toke place on aug 1 2019 mr sheldon referred to me and ms shone course as two miserable mother f--ker he also told me to go f myself and that he was trying to help me get out off my financial responsibility and i was too stupid to realize it. Just hold your ground when dealing with these "salesmen" If you feel uneasy about the answers you're getting (or not getting) don't buy into it. Now, they have changed the rules, once again, to only allowing "members only" 3 smart stays a year. I have tried multiple times and never receive a response from the request. So he takes us to another person so we can "check out". Then he would come up with all kinds of different numbers in a piece of paper.back and forth , back and forth. At that point we were no longer interested and made it known to him. Cancel.We want out of Palmera. I was told by Palmera I won't have to "pay any more 'maintenance fees', the bank draft will take care of this" but I can't believe anything from them. Depending on the resort and season, all-inclusive fees may cover meals, drinks, tours, transportation, resort activities, resort amenities, services, and facilities. Our ETA was just after 5, so I wanted to call in. The lady I spoke too had no interest. Start a new search, then select a related item from the autosuggest. All my nightmarish thoughts include PCV charging my card for membership fees, this loan payment, etc. Can any body help me? legally cancel the contract. Must call to book. get quotes and more. I have bought into a time share that is on a points system, where a certain amount of points buys you a certain amount of weeks. Not only is the average cost of a timeshare much lower than your lifetime of vacations, but timeshare units offer much more space than the typical hotel. I cannot imagine having to get ahold of someone if I was an actual customer with Palmera. As a matter of policy, BBB does not endorse any product, service or business. TUG saves owners more than $20 Million dollars. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. He then continues to berate our decision to cancel and even made some jabs about where we are from (Cleveland, Ohio). Hawaii TAT Broker ID #TA-023-193-6000-01. Your contribution should be yours. In fact, timeshare has been celebrating years of growth, surpassing over $10 billion in sales. B. brenda123129 of FARMINGTON, US. View Details. For a better experience, please enable JavaScript in your browser before proceeding. My wife and I were ready to walk out of the sales presentation until they said they would sell our old time shareIt would just take time. First off, I want to say that the people from Palmera are so hard to get ahold of. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details. The first clue should have been that the Quest We tried to fight it at that time, but we had signed a contractual agreement. Submit a complaint and get your issue resolved. Why stay in a hotel when you can stay in a fully equipped villa with a washer & dryer, entertainment centers, TVs in bedrooms and living room, DVD players, all kitchens utensils and tableware? Reviews - Palmera Vacation Club Member Reviews What Our Members Are Saying Read what real members and real visitors of the Palmera Vacation Club resorts have to say about their experiences with us. Read full review of Palmera Vacation Club and 7 comments, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. Re: Palmera Vacation Club | Please dont include personal, political, ethical, or religious commentary. We are trying to book a vacation but can't and hopefully won't lose our booking do to the lack of communication on their part. We asked plenty of questions, figuring 4 heads were better than 2. We were referred by friends when they purchased a timeshare, so we got a 4 day 3 night stay in Hilton Head for $149 plus $140 worth of gift certificates if we went to the 90 minute "presentation". Theyre also applicable regardless of the comments tone. About 68% have two or more bedrooms, giving families room and space to truly unwind and relax. Unfortunately, last year, we believed what they were telling us and bought points with Palmera. Complaint Resolution Index (CRI) Explained. Judging by everything I'm reading, nothing has changed and they are still lying. This post has been removed at the author's request. BBB is here to help. This review was chosen algorithmically as the most valued customer feedback. So he starts to get rude and tells us "so you like wasting all of your money" and stuff like that. They to used the same ploy of telling you they would sell your old timeshare thru VSI and you would get a check to pay for your Palmera / Vacations Anytime membership. Keep in mind, a timeshare is not a financial investment. Still no return calls. 1 complaints against Palmera Vacation Club, RESPONSE: Complaint was not answered I am thankful that the only financial information I gave was our credit card. Who do I contact??? RCI, LLC. NEARBY AMENITIES. Scam Clue 3: A promotion claiming youve been specially selected for membership. Why? The room was filled with small desks and chairs each filled with potential buyers and their salesmen. Learn how the rating is calculated 1 complaint. Wyndham Timeshare. the good, bad, and the ugly.. SFX Preferred Resorts - vacation exchange? Type in the email address you registered with. Submit a complaint and get your issue resolved. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. My husband and I fell for this scam this past Saturday, June 8th, when we were there for the weekend. Box 7602, Hilton Head Island, SC 29938. Use this comments board to leave complaints and reviews about Palmera Vacation Club. We know of no other matter or practice relating to this company that may assist you in your consideration of this company. However, I cannot afford this. Scam Clue 2: A promotion claiming youve won something. With a timeshare resort, units normally have private bedrooms, spacious living rooms, and a fully-equipped kitchen. Mr sheldon kept on with his attack he threaten to f- up our credit. We have finally got into the full site--its as big a scam as you have ever seen--the 2000 points get you nothing in Hilton head --anytime--they told us to use "Smart Stays" --not one available for the next 45 days --anywhere at all--tried their escape part--that is the RCI exchange--only thing available for the 1000 points they claim =-- are so far from where we want to go and 3 star resorts--would never book them--so the question that I keep asking is--what exactly was I sold? In Sept 2021, I was called about purchasing a two-day vacation that started on any Wednesday throughout the year. We would send texts to our "salesperson" and she was very prompt in answering until day 6.then disappeared and we cannot get any answers anywhere. Offer includes only accommodations and specifically excludes travel costs and other expenses that may be incurred.