Please enter a valid email and try again. The more popular the event or the artist is, the more money will have to be spent to get a closer seat to the stage. The service tends to have lower add-on convenience fees as well, and it sometimes has a larger seating selection for different events. When it comes to popular events, Ticketmaster is quite famous and the tickets get sold out pretty easily. Tickets for Swift's show at MetLife Stadium in East Rutherford, New Jersey on May 26 are listed for as much as $21,600 each on ticket resale site StubHub. So, the researchers separated out the more experienced StubHub users to see whether the sales boost from hidden-fees declines when people know theyre coming. A person without any knowledge and experience in using a ticket-buying and selling website can also use this site. However, waiting for the price to go lower can also get you zero tickets, so look out for that. It has a good user interface, and the website is user-friendly. "When there are simply no tickets available, I understand fans want to see a show, but they run risk of overpaying or running into fake tickets, scammers," said Tim Gray, CEO of Grayscale Marketing and vice president of marketing for Romeo Entertainment Group, a talent buyer and concert promoter. Secondary sellers often buy up tickets from primary sellers in bulk with the help of "bots," and then resell them at a higher price, a practice known as ticket "touting.". Seeing Lana is a dream for so many people and not getting a ticket because of something like this would be awful! In most cases, tickets aren't issued until 24 hours before the event. Because of Ticketmaster's more flexible returns policy, this is the service you'll want to use if you think you might change your mind about an event later. Once you find a ticket, have a look at the ticket details then go for the well-suited delivery method. Compared to Ticketmaster, which rarely offers promotions and deals on tickets, StubHub here helps you buy tickets at cheaper prices if you are eligible for the deals and offers. Please consider making a one-time contribution to Vox today. In these cases, a bot (which may even pose as someone you know) might entice you to click on a fake link for a livestream to a sold-out concert, or tell you they can no longer use event tickets they'd purchased. Exit/In had a string of sold-out shows recently and had to turn away groups each night, Cobb said. I'm confused. However, each of the services comes with its own distinct advantages. 1. Office Hours. Last April, the New York Times reported on complaints from venues that alleged Live Nation had threatened them for selling tickets through Ticketmasters largest competitor AEG. The panel was a mix of industry representatives Ticketmaster, its smaller competitor Eventbrite, as well as secondary market retailers SeatGeek and StubHub and consumer protection advocates from the Better Business Bureau and Consumer Reports. [2022], Ticketmaster vs Seatgeek: Which Is Right For You? If available, select the ticket (s) you want to sell and click Continue. Now that the countrys largest promoter and venue owner and the countrys largest ticket seller are one company permitted by the Obama administrations justice department to merge in 2010 theres very little to hold these fees in check. Tickets had been scheduled to go on sale to the general public Friday, Nov. 18, at 10:00 a.m. How can I transfer them? There are options to get Ticket Insurance, which will let you file a claim if you are unable to use your tickets for some reason. It allows you to become the original seller or the reseller by following a few easy steps and rules. The prices of tickets available on this platform differ from the actual face value of the ticket. I sold tickets on StubHub and when I went to transfer them on Ticketmaster and my Transfer button was grayed out. Sometimes shows are not eligible for transfer until closer to the event date so you need to find that out from Ticketmaster or maybe the venue. One broker in Los Angeles who requested anonymity for fear of retaliation from the company said Stubhub owed him more than $40,000. Tickets for concerts and sporting events. Re: Ticketmaster wont let me transfer tickets. In 2010, it merged with Live Nation under the name Live Nation Entertainment.. Ticketmaster vs Stubhub. "If you're in a hurry trying to get your tickets which of course you're going to be because of the demand it's really easy to make a quick mistake," said Chris Cobb, owner of historic rock club Exit/In in Nashville, Tennessee. This tends to be less egregious than the fees imposed by the competition. Comprehensive event search feature. Select the seats and have a look at all the other important details. That doesnt make it true. 31 uses today 4-pack ticket deals for over 15% off Score over 15% in Ticketmaster discounts when you book 4-pack tickets for you and your friends. That means you have a much better idea of what you're paying to start with. Phone service 9 AM to 9 PM on weekdays, 9 AM to 8 PM on Saturdays, and 9 AM to 6 PM on Sundays. So, it is considered the best competition in front of Ticketmaster. Buy and sell your Taylor Swift tickets today. However, few studies had examined this question at such a scale.. Ability to get tickets without visiting box offices in person. After an FTC workshop about the astronomical fees added on to most concert tickets, it is fairly clear that nothing is being done. Every sale is final from the moment of purchase. Co-authors are Sarah Moshary of the University of Chicago; Kane Sweeney, former head of data science for StubHub and now of health-tech startup Mindstrong; and Thomas Blake, an economist and data scientist now with Amazon. [2022], TickPick vs StubHub: Which Is Better For You? For more information, please see our Which among the two has more payment options and offers tickets at rather cheaper prices? At no point during the panel did it come up that TicketMaster has been the subject of both state and federal government scrutiny in more than one country for years because of its fees. Fans can also do a Google search for consumer reviews of the seller in question, which may give an indication as to whether others have suffered a scam. Not looking for Taylor Swift? The prices are set by the event organizers and original sellers, and the website does not allow negotiations. Michael [Rapino], CEO of Live Nation, made $70.6 million last year, including $58.6 million in stock, Dayen writes. Yes StubHub: $245 - $542. Alex Murdaugh stands guilty of killing his wife and son. Absent more tickets becoming available to the general public later, fans may think it's necessary to turn to the "secondary" market to score a seat meaning, from sellers other than Ticketmaster. This means people can first purchase the tickets from Ticketmaster and then sell them on StubHub. Data is a real-time snapshot *Data is delayed at least 15 minutes. While everyone seems to understand that the fees are both 1) very high and 2) seemingly nonsensical, it is less clear why theyve been allowed to get this way and whether theres any chance at all that they might change. While these particular numbers may be new to you if you do not live in the Midwest and attend canonical classic rock concerts, the gist is likely familiar. Overview of Ticketmaster and Stubhub Shared Features Primary ticket dealers and resellers for events. Here, Plaintiff affirmatively accepted the Termsincluding the arbitration agreementwhen she created her account on July 3, 2018, and, subsequently, each time she signed in to her account, and each time she purchased her tickets.. And Ticketmaster is regularly referred to as one of the most-hated companies in America its the largest online ticket seller by far and has been under monopoly scrutiny since its 2010 merger with Live Nation, the countrys largest promotion and venue company. This does not cost you any more money. 2023 CNBC LLC. (I tested this out by pretending to buy a ticket to the Nationals Wednesday concert in Brooklyn, New York, which was advertised at $66.50, but came out to $83.88 after a $14.88 service fee and a $2.50 fulfillment fee.). Please help! The delivery fees are determined by the venues. If all tickets are purchased during the ARMY MEMBER Presale, there will not be a General Verified Fan Presale or General Onsale. Use of this website signifies your agreement to our, / The event is today and I still dont have my tickets. When you get to the checkout, you'll be shown the total cost of your order. Tickets are 100% guaranteed by FanProtect. The question for consumers becomes how to know whether they're making an error before buying. Brooks was born in Tulsa, Oklahoma, in 1962. "Those numbers will continue to go down once all of this false demand is gone and there's a correction.". Learn More. Complete refunds for cancelled events. Get your tickets delivered to your doorstep or print them out. By submitting your email, you agree to our, How ticket fees got so bad, and why they wont get better, This story is part of a group of stories called, Hailey Bieber, Selena Gomez, and the Easter egg-ification of the Hollywood feud, The Supreme Court signals that a terrifying attack on voting rights will vanish for now, Take a mental break with the newest Vox crossword. Running Up That Hill Isnt the Only Track Thats Finding New Fans After Scoring a Major Placement, Unauthorized Music Usage on TikTok Can Cost Brands Big But Theres a Way to Avoid Expensive Licensing Headaches, Sync Licensing Is Evolving Now Theres a Comprehensive Analysis of the Music Industrys Most Exciting Segment, How Sync Licensing Helped Musicians Thrive When Live Music Was Paused, Kate Bush Thanks Stranger Things Fans for Giving Running Up That Hill a New Lease on Life, Bootie Brown: The West Coast Rapper Making It Big in the Music Business, Spotify Is Riddled With Fake Streams Or Is It? In most cases, tickets arent issued until 24 hours before the event. Nearly every ticket will have a convenience fee added for doing business through this service. Amid all the hubbub and craze for tickets desperate fans may be excited to come across what seems like a good deal. ViralTalky's team of content writers regularly helps write high quality content. Its a particularly effective strategy for online sales, which in the past two years has overtaken brick-and-mortar shopping. Id guess brokers who have confidence theyll get tickets. And the events whose tickets can be ordered will be marked on the calendar of the website. This is my first time selling on Stubhub. "It's capitalism at its finest, supply and demand. See Full Review of - Ticketmaster | Stubhub. That makes it the best option if you want to get tickets before they sell out, but you're not sure you're 100 percent committed to the event yet. Some of their strategies for success: Using email newsletters, credit card perks, social media alerts and fan club memberships to buy pairs (or even numbers) of tickets for in-demand events that ideally involve audiences who can't or won't plan ahead enough to buy the tickets first themselves. Unable to transfer Tickets Ive sold. Even for the buyer, searching and doing other movements on their website comes without any charges. Theres not much cause to celebrate a row of executives saying no, you go first to each other because nobody wants to be the first to risk some profit in exchange for better business practices. Grab your Garth Brooks tickets at StubHub today. These days, extra fees are pretty standard in the ticket sales industry, and presumably, many users expect them. I've taken a look at how both Ticketmaster and Stubhub operate to give you a better idea of what to expect from each. One among them could be that Ticketmaster has a better and stronger return policy than StubHub. on tickets issued to original buyers. Advertisement. "A lot of these companies that live month to month or on three-month. Do you ever wish that online ticket booking was less expensive? Select "Tickets" from the drop-down menu. Why are there all these different fees, Patti-Anne? he read off of one question card (directed at Ticketmasters Patti-Anne Tarlton, an executive vice president present on the panel). The extra fee increases Ticketmaster's profits. Facility charges are determined by the venues. display: none !important; Thats just scratching the surface. Why can't I sell my tickets through my Ticketmaster account? All rights reserved. Compare the prices of the tickets and put a lower sum to get your ticket sold easily. It hasnt even been five years since Ticketmaster settled a class action lawsuit requiring it to pay out $400 million to more than 50 million ticket buyers who were charged unexplained order processing fees and UPS delivery fees that werent actually spent on anything in particular. See all 12 articles. Close to 7,000 people wrote to the Federal Trade Commission (FTC) during an open-comment period about online ticket sales at the end of last year. More from Personal Finance:Why egg prices are surging but chicken prices are falling3 steps to take if you lose your jobThe top 10 most-regretted college majors. Many will have different ticket options and prices for the same event, so it helps to compare both before you make your purchase. why does ticketmaster pay you after the event why does ticketmaster pay you after the event Posted at 01:41h in to avoid accidents, a defensive driver should by CPAC used to be a barometer. The firm estimates the global secondary market share will rise to $2.2 billion by 2026, representing a growth rate of about 8% a year; 44% of the revenue growth is expected to come from North America. If you are a reseller of the ticket, it will cost you the listing price based on the face price you have allotted to each ticket. Which among the two has an easier user interface and is easy to handle? "Each access code allowed the purchase of up to six tickets, meaning the 1.5 million access codes could be used to purchase up to 9 million tickets," Sterioff wrote in her original action. In most cases, tickets arent issued until 24 hours before the event. Then, set a suitable price for your tickets. The buying process of tickets on StubHub is similar to that of other ticket-selling websites. As time goes on, ticket prices tend to inflate based on their demand and how close it is to the event. This isn't always the case and sites like Vivid Seats and Seat Geek will have their opportunity to provide cheaper tickets as well. What happens in the case where they claim the venue has restricted transfer and mobile is the only allowed option in. Previously there was an option to transfer and now there is not. Twice a week, well send you the best Goods stories exploring what we buy, why we buy it, and why it matters. However, in recent years it has upgraded access to the worlds biggest ticket marketplace. Having all-in pricing on some platforms and not others is too confusing; it needs to be consistent across the marketplace, Consumer Reports Anna Laitin argued. In most cases, the venue has put a delivery delay in place so that the tickets will not be available for transfer until the week of the event. You can also contribute via. You should be able to transfer them from your Ticketmaster account. StubHub: $128 - $155. Ticketmaster should be able to confirm this for you. This is somewhat baffling, but we can intuit that Ticketmaster knows just how dedicated fans are to seeing their favorite artists, and how much they can wring out of them in that moment of high-stakes desperation. They found that the ticket sellers began listing more higher-quality tickets located closer to the event stages, consistent with buyers purchasing more expensive tickets. Tickets can be delivered to your home by mail. That means that you can buy fifteen tickets at once and pay fifteen convenience fees, but only one total processing fee. Hidden-fee users were then more likely to go back and search other ticket listings. The number of fees applicable in Ticketmaster varies depending on the event, pricing, and where the ticket is being purchased from. In a 2020 congressional hearing on ticketing companies, StubHub's general counsel said the company's all-in pricing failed because consumers found it confusing and competitors' prices appeared lower, but said StubHub would support a federal mandate to include fees upfront. 3. You would transfer the tickets from your Ticketmaster account to the buyer's email address. 3. Ticketmaster has a website that is easy to use. The charges are typically to help vendors invest in and operate in their venues. Financial contributions from our readers are a critical part of supporting our resource-intensive work and help us keep our journalism free for all. Select the tickets you'd like to sell and click "Sell." 5. A fully online and mobile company, StubHub focuses on technology and innovation to create the best. Third-party ticket sites are your best bet if you didn't get in. Choose from the events list or search for the event through the search bar you wish to attend. [2022]. Resold tickets are priced by the individual seller. Not looking for Taylor Swift? Now its all about Trump. The other half of StubHub users continued to see the all-inclusive prices. They also saw that sellers were more likely to set ticket prices at round numberswhich have been shown to be more appealing to consumerswhen they knew that buyers wouldnt see the taxes and fees until the last stage of purchase. Sign in to your original ticket provider's account and find the tickets for the event you want to transfer. Ability to view venue map. "Many more fans will now have. 7 best ticket site alternatives to Ticketmaster. There is a 15 percent charge that remains consistent regardless of your ticket price. If the transfer function is never turned on, you can ask Ticketmaster if they can deliver the tickets to you in another format (e.g., PDFs, hard tickets in the mail). There isn't any individual resale fee on these transactions. I cant think of a good reason to allow this practice in any country as the harm to consumers is clear from our study. Full refunds from participating venues within 72 hours of ticket purchase. On Tuesday, the FTC hosted a day-long workshop about the ticketing industry, with a one-hour panel about The Adequacy of Ticket Price and Fee Disclosures. This may not sound like particularly thrilling content to you, but thats because you didnt watch it. Ticketmaster Entertainment, Inc. is an American ticket sales and distribution company based in Beverly Hills, California with operations in many countries around the world. Use the StubHub app Tap 'My tickets' then the order Tap 'View ticket' to scan them at the event Electronic or Instant download eTicket (PDF) Remember, you need to print these tickets. These two companies often offer tickets for the same events. Seller sent me wrong tickets through Ticketmaster, DiamondBacks tickets no barcodes and not available for mobile transfer, User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. Donald Bosseau, a man from California who had been organizing an outing with his church group of 27 people, said he was shocked by a 17 percent fee added to the cost of each ticket, and had to waste his time going around to everyone and asking if they were okay with the higher price. Websites that incorporate hidden fees that are only revealed at checkout are making more money than they would if they chose to honestly display all fees upfront. Of course, there's a chance a given show may be sold out or that face-value ticket prices may be higher than hoped via Ticketmaster when fans go to buy. While Ticketmaster will cost you two different charges, StubHub here will allow you to list the tickets on sale for free. Last year, discussing Ticketmasters Verified Fan program which was criticized for asking fans to buy merch in order to qualify to buy concert tickets David Marcus, an executive vice president and the head of music at Ticketmaster told me, Live entertainment, music, is emotional, and its supposed to be. You would transfer the tickets from your Ticketmaster account to the buyers email address. In total, Live Nation and Ticketmaster say that Sterioff assented to these terms more than a dozen times. Earlier this week, StubHub took aim at the aforesaid ticketing-reform proposal from Live Nation, which unveiled its Q4 2022 earnings about a week ago and continues to battle a lawsuit over Drakeo the Rulers backstage murder. Selling ticket FAQs. It also included MIT economist Sara Fisher Ellison. As a general rule, though, Stubhub is a better choice when purchasing fan-to-fan resold tickets. Among all those who made purchases, customers in the hidden-fee group bought tickets that were about 5% more expensive than those in the up-front fee group, buying more tickets on average for seats located closer to the field or the event stage. The prices and their ranges will depend on every event you have chosen. Sat, 17 Jun 2023, 17:00. If you're in a hurry trying to get your tickets which of course you're going to be because of the demand it's really easy to make a quick mistake. If you hit Continue without scrolling to the bottom of that window, you wont see them until the order confirmation page. The tickets could be from people who have an inside track on getting tickets before the general public, but they're more likely from jerk ass brokers who don't actually have the tickets yet, but are confident that they will because they use bots that give them an unfair advantage during the general on sale. There are exceptions for US Open matches and MLB games. Taylor Swift with beabadoobee and Gracie Abrams. Cookie Notice ET. Sometimes, StubHub has the ability to lower the ticket prices just enough to beat out the competition. "Did you know that there's a tunnel under Ocean Blvd" out March 24th, 2023! You can now buy a fraction of a house. Hi! The website allows you to ask questions from other users in their community and get easier solutions. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. For fan-to-fan reselling rather than original venue purchasing, there are extra fees applied. Search by team, venue, artist, or event. We are changing the way you register and sign-in to the StubHub Community. Nothing was even on the table. Oops. Not because they were considered predatorily high, or the product of an old-school monopoly getting away with whatever business practices it likes. After the payment is successfully done, youll be forwarded to the confirmation page and youll receive your order number and other important details on that page. Selling online, especially the ticket you have already bought under your name was never an easy task until Ticketmaster stepped in. Is there any way I am able to give these tickets to the buyer? Some teams, venues, or artists put delivery delays. Select the date of the event and tap on the option that says Find Tickets. That lawsuit, originally filed in 2003 by angry Wilco and Bruce Springsteen fans, paid out anybody who had bought tickets on the Ticketmaster website between October 21, 1999 and February 27, 2013.